ACS- Call Center Telephone Banker- Scranton, PA (1st & ...

ACS- Call Center Telephone Banker- Scranton, PA (1st & 2nd shift) Scranton, Pennsylvania To proceed with your application, you must be at least 18 years of age. Acknowledge Refer a friend To proceed with your application, you must be at least 18 years of age. Acknowledge ( Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammatesu2019 physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us Job Description: This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Responsibilities: + Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs + Responds to customer inquiries and concerns, creating customized solutions + Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans + Identifies client needs for licensed sales functions, making referrals to Line of Business partners + Quotes rates, terms, and programs for banking solutions + Manages risk in every business, product, and service transaction leveraging available tools Skills: + Attention to Detail + Client Solutions Advisory + Customer and Client Focus + Interpret Relevant Laws, Rules, and Regulations + Adaptability + Client Experience Branding + Customer Service Management + Issue Management + Problem Solving + Active Listening + Business Development + Consulting + Referral Identification + Research Required Qualifications: u2022 Displays passion, commitment and drive to deliver an experience that improves our clientsu2019 financial lives u2022 Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy u2022 Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching u2022 Enjoys ongoing change and learning new technology/processes u2022 Has an intermediate level of proficiency with computers Desired Qualifications: u2022 Experience in financial services u2022 Experience in sales, cross-selling, upselling or referring products u2022 Experience working in an inbound or outbound contact center (phone, chat and or video) u2022 Experience working as a Personal Banker managing high client volume Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Training/Start Date: Monday April 6, 2026 Training Schedule: 9:00am- 5:30pm Shift: 2nd shift (United States of America) Hours Per Week: 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your

Created: 2026-02-04