Permit Technician Aide

Permit Technician Aide Print ( Apply ufeff Permit Technician Aide Salary $20.50 - $21.13 Hourly Location Houston, TX 77002 Job Type Full Time Job Number 38038 Department Houston Public Works Opening Date 02/02/2026 Closing Date 2/8/2026 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Accepting Applications from: All Persons Interested Service Line: Houston Permitting Center Section: Project Delivery & Operations/Customer Assistance Reporting Location : 1002 Washington Avenue Workdays & Hours : Monday u2013 Friday/8:00 am u2013 5:00 pm Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Do you like solving problems and helping others? The Houston Permitting Center (HPC) is looking for tech savvy, friendly, and well-organized Permit Tech Aide to join our Information Desk team supporting our online and in-person customers. This individual is an important member of the team that guides customers through the permitting process. A day in the life of a Permit Tech Aide is fast-paced and highly variable based on customer volume and needs. Daily responsibilities may include, but are not limited to, u00b7 Triaging customer issues and queuing customers to the correct service, u00b7 Answering phone calls, live chats, email, or service tickets u00b7 Distributing forms, applications, and other documents to customers to complete the permitting process u00b7 Researching and resolving common customer problems and inquiries, including basic technical support for iPermits and ProjectDox. u00b7 Supporting the creation and maintenance of knowledge base articles u00b7 Completing data entry to maintain customer contact records u00b7 Performs other duties as assigned. Your effectiveness in this position will depend on your ability to: u00b7 Work as a team u00b7 Communicate clearly and effectively u2013 be confident in giving customers directions (verbally and written), ask clarifying questions to ensure you understand the customeru2019s problem u00b7 Stay calm under pressure u00b7 Be well organized and capable of handling multiple tasks u00b7 Be proactive and solution-focused u2013 think ahead for potential obstacles as your guide a customer to a resolution u00b7 Build strong professional relationships at all levels of the organization u00b7 Embody the departmentu2019s Five to Thrive values Weu2019re committed to your success, but we expect our team members to be equally invested. Weu2019re looking for someone whou2019s not afraid of a challenge and eager to grow with us. Who are we? When you join the Houston Permitting Center, youu2019ll be part of a dedicated team that provide services for safe community development through the permitting, plan review, and inspection of public and private construction. Our team members issue over 400,000 permits, review 77,000 projects, and conduct 800,000 inspections every year. The Houston Permitting Center is committed to our departmentu2019s Five to Thrive values as principles that guide our work with customers and team members u2013 Respect, Ownership, Communication, Integrity, and Teamwork. We intend to u201crocu201d it every day WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds). This is a Houston Public Works Emergency Management position at the Tier III Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS Six months of customer service or general clerical/administrative experience are required. LICENSE REQUIREMENTS None PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment evaluation. SAFETY IMPACT POSITION: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 13 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call 832-395-2976. If you need special services or accommodations, call 832-395-2976. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 13 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit 01 Please select your highest level of education. + Less than a High School diploma/GED + High School diploma/GED + Associate degree or higher 02 Which best describes your VERIFIABLE customer service or general clerical/administrative related experience? + No experience + Less than 6 months + More than 6 months but less than 1 year + 1 year but less than 2 years + 2 years but less than 3 years + 3 years or more 03 . How many years of experience do you have working in a contact center, call center, or similar environment? + No experience + Less than 1 year + 1 year but less than 2 + 2 years but less than 3 years + 3 years or more 04 Please rate your experience using Microsoft Word. + None + Basic Microsoft Word: open, create, save and modify documents, format the documents for printing, using the printer menu to preview documents before they are printed and print the pages, change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check. + Intermediate Microsoft Word: using Mail Merge in Word to personalize business letters for an entire mailing list or creating posters and other graphics-heavy documents in Publisher, create mailing labels, insert footnote and end note, create bookmark, insert a cross reference to a bookmark, insert a link into a document, design and create a simple form, save form as template, enable revision tracking in a document, accept or reject revision, protect a revision from modification by others, compare two documents side by side, combine two documents into one, insert and delete a comment into a document. + Advance Microsoft Word: use mail merge to create documents, recipient lists, insert fields, prepare and existing list for use in mail merge, delete items that you have performed (copy chart and title and paste), replace check box with symbol, print out checklist and check the appropriate boxes, import subdocument, split document into two documents, create a table. 05 Please rate your experience using Microsoft Excel. + None + Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks. + Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands. + Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA. 06 Please indicate languages, other than English in which you are fluent reading, writing, and or speaking. Check all that apply: + Spanish + Vietnamese + Mandarin + Arabic + Other + I do not speak another language other than English 07 How many years of experience do you have utilizing a live chat system? + No experience + Less than 1 year + 1 year but less than 2 years + 2 years but less than 3 years + 3 years or more 08 Describe in detail what three things make a great customer service experience? 09 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No Required Question

Created: 2026-02-04