Security Operations Center Operator

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarmmonitoring, and dispatch specialist. The Level 1 Operator will monitorseveral screens observing cameras, monitor access control, gatherinformation, analyze data, and provide input to their supervisor ontheir observations. They must be able to observe and recognize patternsof activity and coordinate or dispatch appropriate security monitoringmeasures and response teams. The Level 1 Operator must be organized andmaintain daily logs of activities from security cameras and securityteams. RESPONSIBILITIES: Work rotating shifts to ensure 24/7 coveragefor the Regional Security Operations Center. Ensure rapid dispatch ofsecurity personnel to ensure quick reaction, disruption, and resolutionof security incidents. Experience in using CCTV and alarm monitoring /access control software in coordination with a communication or securityoperations center. Draft, develop, and update SOC standard operatingprocedures (SOPs), processes, and systems to ensure vigilant andcomprehensive video monitoring, incident detection, and incidentmanagement. Communicate verbally or in writing in a clear and concisemanner while in stressful situations. Produce suspicious / criminalactivity and incident reporting products for delivery to higher levelsupervisors and client leadership. Draft Be on the Look Out (BOLO)flyers for individuals who have acted against the client with maliciousintent, or pose a threat to client properties and personnel. Provideassistance with access control, access card procedures, Lenel reports,and CCTV investigations. Observe and recognize patterns of activity andcoordinate appropriate security monitoring and response. Monitor camerasand be able to identify and predict suspicious/criminal activity. Makeevery effort (through observations and documentation) to identifypotential threats to the client?s corporate critical infrastructure:people, facilities, assets, and brand/reputation. Utilize CCTV, accesscontrol and alarm monitoring software and systems (Intellicene, CCURE,Lenel, Genetec, Physical Security Information Management System (PSIMS),MS Office applications, and visualization tools (to include buildinginfographics) on a daily basis. Maintain a log of all rotating shifts?activities including notifications from security partners. Deliverconcise and effective information, in order to inform and directsecurity responders as well as the ability to dispatch security elementsto areas of concern. Understand the operation of all communications andinformation technology hardware, software, and firmware utilized toperform security monitoring functions. To include radio transmissionsand using a notification platform. Take responsibility for assignedtasks. Other services and support as needed. QUALIFICATIONS: High schoolgraduate or equivalent Minimum of two years of experience working in asecurity environment or dispatch center Proficiently speaks and writesEnglish Proficient in English composition Must be able to sit or standfor long periods of time without debilitating discomfort PreferredQualifications and Skills College Degree or equivalent in any relevantfield such as security studies, law enforcement, intelligence, politicalscience, international affairs. Trained in or familiar with Intellicene,Lenel or Genetec, Physical security information management systems(PSIMS), and Mass Notification systems Proper radio transmissionexperience Served in the Military, Law Enforcement, Government, orPrivate Security

Created: 2026-03-07