Desktop Support Specialist

Desktop Support Specialist Req number: R7056 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightu2014whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Desktop Support Specialist ready to take us to the next level If you have [4+ years helpdesk/desktop experience, background in healthcare industry, and are looking for your next career move, apply now. Job Description We are seeking a Helpdesk Data Entry Analyst to join tour growing team. This is a full-time contract position focused on ensuring accurate and timely data entry while providing exceptional customer service to healthcare stakeholders. The role is hybrid and located Indianapolis . What You'll Do + Respond to inquiries from healthcare providers, public health agencies, and internal users regarding system functionality + Investigate and resolve duplicate patient records and incorrect merges in the immunization information system + Utilize data tools and matching algorithms to identify and correct data integrity issues + Document all support interactions in the ticketing system and maintain accurate logs + Provide guidance to users on best practices for data entry and record management + Assist in testing system updates and enhancements What You'll Need Required: + 4.5+ years of experience in a helpdesk or healthcare support role + Familiarity with immunization information systems + Proficiency with deduplication tools, data matching, or record linkage techniques + Excellent communication and customer service skills + Hands-on experience with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite + Strong analytical and problem-solving abilities Preferred: + Experience working with state or local public health departments + Understanding of HIPAA and data privacy regulations Physical Demands + Ability to safely and successfully perform essential job functions consistent with ADA and other standards + Sedentary work involving sitting or remaining stationary most of the time, with occasional movement to attend meetings, etc. + Ability to conduct repetitive computer tasks, including using a mouse, keyboard, and monitor #LI-KW1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 u2013 8111. $23.35 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2026-02-04