Team Lead, Inflight Innovation and Insights

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youu2019ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youu2019ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board Why you'll love this job u2022 This role is a part of the Inflight Innovation and Delivery team within the Customer Experience - Inflight group. u2022 Join our innovative Inflight Innovation and Delivery team, where you will be at the forefront of enhancing the inflight experience through advanced technology solutions. This role offers you the chance to collaborate with a diverse array of departments while serving as a spokesperson in cross-functional initiatives. You will participate in all phases of the development process, advocate for agile practices, and contribute to a culture that values professional development, collaboration, and innovative problem-solving. What you'll do _This list is intended to reflect the current job but there may be additional essential functions that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ u2022 Lead departmental initiatives, coordinating resources and timelines to meet project goals and ensuring inflight technology solutions are effectively supported u2022 Collaborate closely with Product Owners for the Flight Attendant Experience Product to identify business objectives and develop vision, strategy, and roadmap u2022 Identify challenges and risks associated with project delivery and develop strategies to mitigate them effectively u2022 Assist the Manager in overseeing team operations, ensuring timely and efficient delivery of projects and initiatives u2022 Manage software vendor product evaluations and oversee the development of technical solutions u2022 Develop financial analysis and business cases to support project justifications u2022 Analyze feedback to identify insights that support project development and conduct research to define initiative scope and costs u2022 Communicate with key stakeholders, providing regular status updates on team progress and delivery concerns u2022 Coordinate efforts between multiple teams and vendors, both internal and remote, including support for technology projects that donu2019t require development u2022 Coach and counsel team members to promote compliance with company policies and foster professional growth u2022 Foster collaboration and keep team members engaged while maintaining a positive environment u2022 Participate in working groups and planning activities to define the team's future direction and address operational issues All you'll need for success Minimum Qualifications- Education & Prior Job Experience u2022 Bacheloru2019s degree in business, Information Technology, related field, or equivalent experience/training u2022 4+ years of relevant experience in a related field u2022 Proven experience managing multiple projects simultaneously, with a strong understanding of project management principles and tools (e.g., Asana, ADO, Aha) Preferred Qualifications- Education & Prior Job Experience u2022 Project Management Professional (PMP) certification u2022 Current inflight experience and understanding of working with a contract labor group is desirable u2022 Previous managerial or supervisory experience u2022 Knowledge of AA budgeting, policies, and procedures Skills, Licenses & Certifications u2022 Proficient in Microsoft Software and other relevant tools. u2022 Self-directed, confident, with a high level of initiative. u2022 Strong managerial skills, with the ability to mentor, mediate, and negotiate. u2022 Ability to create and maintain solid documentation. u2022 Detail-oriented with the ability to identify challenges, risks, and opportunities around technology project delivery. u2022 Strong planning, analytical, and organizational skills to effectively coordinate multiple projects simultaneously. u2022 Excellent communication and collaboration skills, with the ability to build relationships across diverse teams. u2022 Ability to work shift work, including weekends and holidays. u2022 Experience working with a diverse group of people in a fast-paced environment. What you'll get Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, youu2019ll have access to your health, dental, prescription and vision benefits to help you stay well. And thatu2019s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself u2013 thatu2019s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeu2019s journey? Feel free to be yourself at American.EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Created: 2026-02-04