LensCrafters - EyeCare Advisor

Reference #: 1287861401Requisition ID:916097Store #:000443 LensCraftersPosition:Part-TimeTotal Rewards:Benefits/Incentive InformationLensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedInGENERAL FUNCTIONThe EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.MAJOR DUTIES & RESPONSIBILITIESGreets customers without delay (within 30 seconds).Promptly answers the telephone (3 rings) in a friendly and courteous manner.Explains all required paperwork, tests, products and servicesAttentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.Shows patience and courtesy to indecisive or difficult customers and patients.Performs work accurately and thoroughly despite time pressure and customer volume.Identifies situations involving unsatisfied customers and acts quickly for resolution. .Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.Places contact lens orders, processes shipments and properly submits invoices for payment.Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.Explains to customers

Created: 2026-02-04