Dispatcher II

Job Description: General Purpose of the Job: Perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. Job Specifications: Education: + High School or equivalent training. Experience: + 3 years. Complexity of Duties: + Diversified duties involving a general knowledge of product lines and service parts. Requires use of a wide range of procedures and the exercise of judgment to determine what action should be taken within the limits of standard practice. Supervision Received: + This individual plans and arranges own work, referring only questionable cases to the supervisor. Contact with Others: + Frequent contact with Branch employees. Constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. Confidential Data: + Occasionally work with confidential data where the effect of any disclosure may have an impact on the business. General Duties: + Answer all incoming telephone service requests and record all pertinent information on Call Sheet (F-1675) or on computer. + Dispatch calls, using the Call Sheet or computer to supply information needed by Service Tech, and for determining priorities to be assigned to service calls. + Clear calls when complete service tickets are received from Service Techs. + Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines. + Check service tickets received from Service Techs for proper extensions and correctness, including checking for inspections due. + Be responsible for filing (F-595) Service Tickets numerically. + Type and/or maintain Inspection List, Automatic Scale/Wrapper and General Line. + Update and maintain files (computer or manual) from the monthly active installation list change notices. + Maintain (F-1610) File of Equipment. This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services. + If in a manual office, prepare Productivity Reports. This could include maintaining a

Created: 2026-02-04