Desktop Support Technician

About the role Weu2019re looking for an IT Deployment Technician to stage, configure, and deliver Windows 11 workstations at scale. Youu2019ll prepare devices, install and configure Microsoft 365 apps (with emphasis on Outlook), perform basic troubleshooting, and keep clean records in Ivanti. Success in this role means getting users productive on day one while maintaining accurate ticket and asset data. What youu2019ll do u2022 Receive, unbox, and inventory hardware; assetu2011tag and update records in Ivanti (ticket/asset system). u2022 Set up Windows 11 laptops/desktops: apply baseline settings, drivers, firmware/BIOS updates, Windows updates, and required security controls (BitLocker/MFA steps as applicable). u2022 Install and configure Microsoft 365 apps: Outlook profile setup, Teams, OneDrive sync, Office apps, and any lineu2011ofu2011business software. u2022 Perform basic troubleshooting during and after build: login/profile issues, network connectivity (Wiu2011Fi/Ethernet/VPN), printers/peripherals, display/dock problems, and common Windows 11 errors. u2022 Prepare user kits (docks, monitors, keyboards, headsets) and provide clear firstu2011login guides or quick walku2011throughs at handoff. u2022 Coordinate deployments with users and the support team; provide walku2011up/gou2011live support to keep cutovers on schedule. u2022 Maintain ticket hygiene in Ivanti: create/own tickets, update status, document steps and resolutions, and close within SLAs. u2022 Process returns, swaps, and RMAs; sanitize and redeploy devices per policy. u2022 Contribute to checklists, deployment runbooks, and knowledge base articles; suggest improvements to standard build steps. What you bring (required) u2022 1u20133+ years in endu2011user computing, desktop support, or deployment operations. u2022 Strong Windows 11 skills: user profiles, drivers, updates, device settings, and common troubleshooting. u2022 Microsoft 365 experience: installing and configuring Office apps, Outlook profiles/calendars, Teams, and OneDrive. u2022 Familiarity with Ivanti for ticketing/asset updates (or similar ITSM tools) and disciplined documentation habits. u2022 Basic networking knowledge (TCP/IP, DNS, DHCP, Wiu2011Fi, VPN) to validate connectivity and resolve simple issues. u2022 Clear, patient communication and strong customer service; comfortable supporting users during pickup/cutover. Nice to have (preferred) u2022 Experience with imaging/provisioning (Intune Autopilot, SCCM/MECM, MDT/WDS) and driver/BIOS utilities (Dell/HP/Lenovo). u2022 Basic PowerShell for postu2011deployment tasks (app installs, device rename, log collection). u2022 macOS familiarity for mixed environments; A/V and conferenceu2011room setup experience. u2022 Hardware break/fix (keyboard, memory, SSD, battery swaps) and vendor RMA workflows. Key success metrics u2022 Onu2011time device delivery and firstu2011timeu2011right build rate. u2022 SLA attainment for ticket updates and closure in Ivanti. u2022 Asset record accuracy and reduction in postu2011deployment rework. u2022 Positive user feedback/CSAT during deployment windows. Work environment and logistics u2022 Onsite/hybrid as required for staging and handoffs. u2022 Ability to lift/move 25u201340 lbs and stand for periods during staging/deployments. Job Type & Location This is a Contract position based out of Winston-Salem, NC. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Winston-Salem,NC. Application Deadline This position is anticipated to close on Feb 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-04