Mobile Maintenance Service Manager

_Job Seekers can review the Job Applicant Privacy Policy by clicking here (._ Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_ . As a Mobile Maintenance Manager, youu2019ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. Shop Location(s) - Southwest Florida Work Schedule - Monday through Friday 1st Shift Base Salary - Plus Quarterly Bonus Incentive Summary The Manager Maintenance Services is responsible for overseeing operations and personnel across assigned locations. This role includes direct supervision of a Supervisor, Maintenance Services, as well as up to two office support staff. The Manager, Maintenance Services will also lead a team of 10 to 20 Technicians, either directly or through supervisory staff. The Manager, Maintenance Services must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Manager, Maintenance Services is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. The Manager, Maintenance Services is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Manager, Maintenance Services I role. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay plus bonus & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares. You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America ( by Newsweek , America's Best Large Employers ( by Forbes , World's Most Admired Companies ( by Fortune Magazine , Top Company for Women to Work for in Transportation ( by Women in Trucking, Overdrive Award ( by General Motors , Food Logistics' Top 3PL Award ( by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation (. We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award . Welcome to Torque by Ryder ( Torque by Ryder Website Essential Functions + Operations Management:u2022 Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift meetings, and RO review and approval.u2022 Ensure proper work is scheduled, which may include assigning work to techniciansu2022 Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.u2022 Responsible for optimizing labor and ensuring the optimal mix of straight time and O/T.u2022 Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. + Labor Management:u2022 Provides management, training and development of all personnel assigned.u2022 Responsible for Performance Management of all assigned personnel.u2022 Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team.u2022 Ensure plan is prioritized based upon Breakdown, Rework and Running Cost trends.u2022 Makes recommendations for future staffing based on changes to the business environment.u2022 Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning. + Customer Management:u2022 Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.u2022 Responsible for execution of customer communication protocol.u2022 Responsible for optimizing customer uptime.u2022 Promised objectives based upon customer requirements.u2022 Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.u2022 Conduct customer visits and reviews as needed. + Financial Management:u2022 Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.u2022 Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.u2022 Responsible for the optimization of net maintenance cost per unit.u2022 Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.u2022 Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.u2022 Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors. Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.u2022 Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities.u2022 Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.u2022 Responsible for the successful execution of the Warranty process and maximizing warranty recovery.u2022 Ensure data integrity in Salesforce. + Asset Management:u2022 Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards.u2022 Evaluates needs and makes recommendation for tooling and equipment requirements.u2022 Responsible for the execution of Asset Management initiatives.u2022 Management and oversight of vehicle specifications and vehicle in-service/out-service process.u2022 Provide input during business unit asset management review.u2022 Ensure all vehicles have required specifications.u2022 Responsible for successful execution of Parts Inventory management, policies and procedures. + Quality Management:u2022 Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work.u2022 Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to upper management.u2022 Maintain control/visibility over activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.u2022 Responsible for all Mandatory Compliance items.u2022 Accountable for all Quality Metrics of the business.u2022 Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.u2022 Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.u2022 Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.u2022 Ensure Cleanliness and quality of repair for all maintained vehicles.u2022 Comply with Safety, State, and EPA regulations and requirements. Additional Responsibilities + Performs other duties as assigned Skills and Abilities + Ability to professionally represent Ryder and competently interact with customer management, Required + Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics, Required + Strong sense of personal accountability and a proven track record of achieving desired results, Required + Ability to communicate effectively both verbally and in writing, Required + Ability to work with reporting systems to pull data for analysis and decision making is strongly, Preferred Qualifications + H.S. Diploma/GED, Required + Associate's Degree in in Business, Transportation, Distribution/Logistics or related study, Preferred + Bachelor's Degree in in Business, Transportation, Distribution/Logistics or related study, Preferred + 3 years or more in in a maintenance operations environment, Required + 0 to 1 year in in Maintenance and Technical experience in a shop environment, Required + 0 to 1 year in supervisory experience, Required + Competent in basic computer skills and in a Microsoft Office environment Intermediate, Required + Mechanical aptitude with knowledge of diesel trucking industry Intermediate, Required + Must be able to understand financial statements and basic accounting principles Intermediate, Required Travel Yes, 1-10% #LI-CZ #INDexempt #FB Job Category: Maintenance Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidateu2019s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $75,000 Maximum Pay Range: $85,000 Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (._ #wd

Created: 2026-02-04