SaaS - Account Support Representative

Role DetailsLocation: San Pedro SulaWork Arrangement: HybridType of Support: Ominichannel (Email, chat, and phones)Contract Duration: PermanentTraining Schedule: Open to shifting schedules (subject to business requirements)Work Schedule: Monday-Friday, 6:00 am - 3:00 pm, Weekends Off Monday-Friday, 9:00 am - 6:00 pm, Weekends Off | Schedules will be affected by DSTExpected Start Date: February 26, 2026 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and lets build the future of customer experience together.Welcome to Crescendo. Welcome to whats next. The RoleWe are looking for a detail-oriented and highly organized Account Support Representative to help improve the onboarding experience for our newest customers. This role plays a critical part in ensuring customers quickly realize the full value of the platform by supporting onboarding operations through system configuration, data management, and migration tasks.The ideal candidate is process-driven, reliable, and comfortable working with data across multiple systems in a fast-paced environment. Youll collaborate closely with Onboarding Specialists and cross-functional teams, acting as a key contributor to onboarding success and customer satisfaction. What Youll Do:Complete and manage assigned customer account data migrations accurately and efficiently.Execute required system configurations and platform setups to support onboarding.Assist in gathering required documentation, system access, and necessary information from internal stakeholders.Maintain accurate and up-to-date records in the CRM and all relevant internal municate regular status updates with the OSR Team Lead, Onboarding Specialists, and department leadership via email, Slack, and phone.Identify and provide feedback on opportunities to improve onboarding processes and workflows.Support additional tasks and responsibilities as needed based on business requirements. What We Expect From You:1-2 years of experience working in a KPI- and SLA-driven environment, preferably within a SaaS organization.Strong ability to work with, analyze, and manage large data sets across multiple systems.Proficiency with standard corporate productivity tools, including Microsoft Office Suite, CRM platforms, project management tools, email, Slack, Zoom, and phone systems.Strong technical aptitude and interest in online technology platforms.Highly detail-oriented and data-driven mindset.Ability to manage multiple accounts, projects, and tasks simultaneously while remaining calm under pressure.Exceptional written and verbal communication skills.Experience with booking and time management software is a plus. What Youll Get In Return:Be part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision optionsAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2026-02-05