Bilingual Customer Service Representative

Member Support Specialist Join a team that puts people first. Are you passionate about delivering exceptional service and building meaningful relationships? Do you thrive in a fastu2011paced environment where every interaction can make a difference? If so, weu2019d love to meet you Weu2019re looking for a Member Support Specialist who is energized by helping others, solving problems, and serving as the friendly voice our members depend on. In this role, youu2019ll support members by phone and email, ensuring every interaction reflects our commitment to care, clarity, and exceptional service. u2b50 What Youu2019ll Do + Deliver outstanding member service that builds trust and longu2011lasting relationships. + Answer general inquiries and complete account maintenance through phone and email channels. + Meet and exceed key performance metrics while maintaining highu2011quality service standards. + Research, troubleshoot, and resolve member concerns promptlyu2014leveraging mentorship from supervisors and leads. + Take full ownership of member issues, set clear expectations, and provide timely followu2011up and resolution. + Identify opportunities to educate members about credit union products, promotions, and servicesu2014generating referrals that deepen engagement. + Stay up to date with credit union policies, procedures, and regulatory guidelines. + Support team success and contribute to a positive, collaborative environment. + Perform additional duties as assigned to support team and organizational goals. What Weu2019re Looking For + 1+ year of customer service experience + Bilingual Spanish and English + Ability to multiu2011task, organize, and prioritize work in a dynamic environment + A proactive problem solver who approaches tasks with urgency and care + Strong verbal and written communication skills + Memberu2011focused mindset with a friendly, professional demeanor + Comfortable using online systems and modern technology + Proficiency with Microsoft Office; familiarity with callu2011center tools a plus + Creativity and critical thinking when resolving complex member concerns (within policy) + Courtesy, tact, and diplomacy in every interaction + Ability to analyze information and recommend realistic operational improvements + Education: High school diploma required; college coursework or degree preferred Why Youu2019ll Love Working Here + A team that celebrates collaboration, growth, and service + A culture rooted in memberu2011centric values + Opportunities to learn, grow, and make a positive impact every day If you're ready to bring your passion for service to a place that values your voice, your ideas, and your commitment to helping members thriveu2014we encourage you to apply Job Type & Location This is a Contract to Hire position based out of Richland, WA. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland,WA. Application Deadline This position is anticipated to close on Feb 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-05