Senior Manager, Product Lead - ServiceNow

The Senior Manager, Platform Product Lead is responsible for the dayu2011tou2011day ownership, execution, and delivery of the ServiceNow platform, with a particular focus on Now Assist and GenAIu2011enabled capabilities. This role reports into the Associate Director, Senior Platform Lead to translate platform strategy into clear roadmaps, prioritized backlogs, and delivered outcomes, ensuring value realization across IT and business stakeholders. The ideal candidate is equally comfortable working with technical teams, business partners, and vendors, and thrives in an environment where clarity, prioritization, and followu2011through are critical to success. Specifically, own and maintain the ServiceNow Development Roadmap and day to day development, ensuring alignment with enterprise priorities; translate platform strategy into wellu2011defined epics, user stories, and acceptance criteria; balance demand across IT, business, and operational stakeholders while maintaining platform integrity. All while orchestrating solutions across ITSM, platform engineering, security, and business teams to ensure smooth delivery and governance of services and projects. The Senior Manager role will drive the operational and program delivery support across technology initiatives and solutions within their platform area. The position will be responsible for overseeing and contributing to the technical execution of the roadmap as well as maintaining and enhancing the existing productions solution in their platform domain. Core Responsibilities include but not limited to the following: + P roduct Strateg y& Roadmap : Define and execute the roadmap forresponsibleproduct, ensuring alignment with businessobjectivesandindustrystandards.Evaluate emerging technologies and recommend enhancements to improve efficiency and user experience.Ensure solutionsbeingplanned, take global needs intoaccounts,arearchitecturally flexible to extend to related business areas, and are not overly complex.Designssolutions that are maintainable and supportable. + Product delivery & execution : Lead end-to-end delivery of enhancements /projects, including upgrades, integrations, and new capability rollouts. Ensure solutions are architecturally sound, compliant, and scalable for global operations. Drive Agile and DevOps practices for faster, quality delivery. + Operational Excellence : Oversee performance, incident management, and continuous improvement initiatives. Implement best practices for system configuration, data integrity, and process automation. + Stakeholder Engagement :Act as the primary liaison between business units (Finance, Procurement, Supply Chain) and technical teams. Communicate platform updates, KPIs, and value realization to senior leadership. + Vendor & Risk Management :Manage relationships with SAP and Ariba vendors and service providers. Ensure compliance with regulatory requirements and mitigate risks related to data security and system reliability. Qualifications: + Minimum of years8+ years of experience providing solutions for business,developingandimplementingproducts acrossglobal platforms, with3+ years of experience in Life Sciences. + Working knowledge ofkey processes withinthe relevantbusiness areaand various regulations governingthe pharmaceutical industry. + Demonstrated solidpresentation skills with the ability to influenceanddrive action including ability to effectivelyinterface withallseniorlevelfunctional area colleagues + Demonstrated solidinterpersonalskilland proven high emotional quotientfocused onissues &problemmanagement. + Experience working withoffshore based technicalteams. + Functionaland technicalunderstanding ofproductswithinonesdomain + Experience indelivering solutions usingAgile methodologies, Project Management, IT SDLC and DevOps framework + Experience in Operational Excellence - including but not limited to Continuous ImprovementandProject and/ or Technical Management. + Hands-on experience in applying architectural principles, methods, and tools to business challenges. + Up to 10%travelisrequired, based upon business needs. Educational Requirements: Minimum of a Bacheloru2019s degree; preferably, a degree in Computer Science, Engineering, or adjacent fields. Advanced degree in in sciences, business administration, or pharmaceuticals is optimal. Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value othersu2019 perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $150,034.00 - Maximum $224,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidateu2019s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. Application Deadline : This will be posted for a minimum of 5 business days. Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request () . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsukau2019s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (u201cOtsukau201d) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsukau2019s application portal without a valid written search agreement in place for the position will be considered Otsukau2019s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Created: 2026-03-07