Operations Technician III - Public Sector

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications u2013 quickly, securely, and effortlessly. Together, we are building a culture and company from the people up u2013 committed to teamwork, trust and transparency. People power progress. Weu2019re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Operations Technician III u2013 Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment. Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one. US Citizenship required. Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location. Hours are for the 3rd shift (7:30 pm u2013 5:30 am MT). The Main Responsibilities u2022 Strong working knowledge and experience on DWDM Trasnport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols) u2022 Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc) u2022 Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments u2022 Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks u2022 Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic. u2022 Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols. u2022 Analyze network troubles, assess performance data and develop design optimization plans accordingly u2022 Interface with fiber vendors, telecom providers and other entities on complex technical matters u2022 Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions u2022 Review and interpret EDPs and as-built engineering documentation u2022 Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms What We Look For in a Candidate u2022 Minimum of 5+ yearsu2019 experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS u2022 Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment Broad experience with various vendor platforms for optical networks u2013 Infinera, Ciena, Cisco, Lucent, Fujitsu, u2022 Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent u2022 Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations u2022 Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred. u2022 Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms. u2022 Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management u2022 Ability to relate technical issues to management and Gov't personnel u2022 Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia) u2022 Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms u2022 Must be able to effectively manage multiple issues simultaneously through effective work prioritization. u2022 Demonstrated ability to make sound decisions and logical thinking when under pressure u2022 Demonstrated ability to train, coach and develop technical skill set of shift technicians u2022 Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential u2022 Flexibility with regard to work levels and shift accommodation is imperative u2022 Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Education Associates or Equivalent Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $75,994 - $101,325 in these states: CO Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: + Benefits ( + Bonus Structure #LI-Onsite Requisition #: 339969 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, u201cprotected statusesu201d). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Created: 2026-02-05