Patient Financial Services Representative (Hospital ...

When you join the growing BILH team, you're not just taking a job, youu2019re making a difference in peopleu2019s lives. Under oversight of the Department Manager & Supervisor, the Patient Financial Services Representative u2013 Hospital Billing will be responsible for efficient & timely billing and collections of hospital outstanding balances on inpatient and outpatient accounts receivable within assigned work queues for a large multi-facility healthcare system with future expansion anticipated to maximize reimbursement to the health system. This role will be located on-site: 29 Mall Road, Burlington, MA. Job Description: Essential Duties & Responsibilities including but not limited to: u00b7 Utilizes the Epic Hospital Billing System to review and monitor accounts through the Billing, Denial, & Follow-Up work queues u00b7 Work assigned outstanding and denied accounts within Hospital Billing, Follow Up, & Denial work queues while maintaining established productivity requirements. u00b7 Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was denied or questions why a claim was not processed for payment or denial. u00b7 Performs all Hospital Billing, Follow Up, and Denial activities necessary to obtain payment/resolution of claims. u00b7 Reviews entire account to ensure claims were billed properly, payments were applied correctly, and all necessary adjustments were made prior to moving to next responsible party and/or adjusting balances and removing from work queue(s). u00b7 Gathers all necessary documentation needed to have claims reprocessed/adjudicated for maximum reimbursement - Informs and/or transfers to management of any problem accounts that require escalation within 2 days of identification u00b7 Documents all actions taken within the EPIC account notes section and/or follow up/denial activities note sections. u00b7 Adheres to all departmental Hospital Billing, Follow up, and Denial policies and procedures/training documents. u00b7 Complete necessary training sessions required for the Hospital Billing system and demonstrate good working knowledge from those sessions to successfully resolve assigned accounts within Follow Up and Denial work queues u00b7 Document all inactive periods and make them available upon management's request. u00b7 Identifies problems in Claims Edit work queue and resubmits claims through the Epic billing system. u00b7 Works claims edit work queue daily and resubmit claims through the Epic billing system u00b7 Works External claim edits from Clearinghouse and resubmits claims through the Epic billing system u00b7 Handles Paper claims processing including proper documentation u00b7 Communicates all claims/data problems that cannot be handled to the Supervisor/Manager within one (1) day of identifying the problem. u00b7 Identifies and researches all incomplete or inaccurate information on claims, demonstrates proper handling and escalation as needed. - Handles payer 277 rejections of accounts and resubmits claims through Epic Billing system or other means of submission (i.e., email, fax, payer portal, certified mail) and provides trends to management for payer outreach and/or internal billing system updates to ensure timely filing and reimbursement Minimum Qualifications: Education: High School Diploma / GED Required Licensure, Certification & Registration: None Required Experience: u00b7 At least two (2) years AR/Billing experience required Skills, Knowledge & Abilities: u00b7 Clear oral and written communication. u00b7 Professional telephone & email etiquette. u00b7 Able to interact with insurance carriers, patients, and co-workers in a professional and helpful manner. u00b7 Use of billing computer and PC skills. u00b7 Problem solving and decision making skills. u00b7 Able to work independently Preferred Qualifications & Skills: u00b7 Experience in Revenue Cycle Billing & Accounts Receivable u00b7 Experience working with EPIC Key Relationships: 1 Senior Administration To support senior management to meet the overall goals of the Revenue Cycle Departments. 2 Managers To guide, educate/train, plan, communicate, problem solve, and manage daily activities. 3 Revenue Cycle Teams To represent work units as necessary with reporting, feedback, and other duties as necessary. Physical Requirements & Environment: Office environment-This job requires bending, carrying, pulling, pushing, reaching, standing, stooping, walking, and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting more than 50 u2013 100 lbs. and sitting. Constant use of hearing, sight, and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving. Pay Range: $21.00 - $28.26 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Created: 2026-02-05