Help Desk/Desktop Support Analyst

Description We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position offers an excellent opportunity to showcase your expertise in IT support and troubleshooting. The ideal candidate will play a vital role in ensuring smooth technical operations and providing exceptional service to end-users. Responsibilities: u2022 Respond promptly to incoming service desk tickets and provide effective solutions to technical issues. u2022 Manage and maintain user accounts within Active Directory, ensuring proper permissions and security protocols. u2022 Troubleshoot and resolve software and hardware problems related to Microsoft Windows 10 systems. u2022 Provide guidance and support to end-users experiencing technical difficulties. u2022 Monitor system performance and address potential issues proactively. u2022 Document resolutions and maintain accurate records of support interactions. u2022 Install, configure, and update software applications as required. u2022 Collaborate with other IT team members to implement improvements and optimize workflows. u2022 Deliver exceptional customer service while maintaining a detail-oriented approach. u2022 Ensure compliance with internal IT policies and procedures. Requirements u2022 Proficiency in Active Directory for user account management. u2022 Strong knowledge of Microsoft Windows 10 operating systems. u2022 Experience in basic troubleshooting of software and hardware issues. u2022 Familiarity with managing service desk tickets and workflows. u2022 Excellent communication and problem-solving skills. u2022 Ability to work both independently and as part of a team. u2022 Prior experience in a help desk or desktop support role. u2022 Commitment to delivering high-quality technical support. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-02-05