General Manager of Premium

Levy Sector Pay Rate: $85,000/yr - $90,000/yr, DOE. Location: Chase Field Phoenix, AZ Schedule: No two weeks look the same at Chase Field and thatu2019s part of the excitement We support MLB games, concerts, and special events, this position requires flexibility. You can expect a mix of evenings, weekends, holidays, and event driven shifts throughout the year. Different perspectives make us better. Weu2019re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levyu2019s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary As a General Manager of Premium, you will lead the Premium Department team who create unforgettable experiences at Chase Field, home of the Arizona Diamondbacks. Responsibilities + Oversee Premium department areas: Catering, Clubs, Suites, and In-Seats. + Supervise opening and closing procedures related to location readiness, staffing, sanitation, and operation documentation. + Conduct pre-shift meetings with Premium teams to communicate event-specific goals, specials, and company updates. + Address and resolve guest concerns or feedback in real time. + Ensure excellent guest experience across all Premium locations; resolve guest concerns or feedback promptly. + Address team performance issues, corrective action, and counseling. + Develop and lead operations managers, supervisors, and hourly staff through performance management and mentorship programs. + Maintaining positive guest relationships including obtaining regular feedback through table visits, event oversight, and executing show quality standards across all areas of the Premium department. + Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs + Collaborate with other departments to ensure efficient operations. + Enforce safety standards and food safety compliance, including proper food handling, cross contamination prevention, equipment usage, cleanliness, and maintaining safe food temperatures. + Oversee inventory management by managing stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs. + Oversee inventory counts daily and monthly; participate in month end inventory procedures. + Complete post-event reconciliation, polling, tip payments, and daily payroll for employees. + Assist with accurate labor forecasting and labor efficiency. + Support recruitment and onboarding of new team members; including department training. + Ensure compliance with all Levy policies, procedures, and Core Signatures. + Enforce Responsible Alcohol Service, Cash Handling Integrity, Safety, and Time Clock compliance. + Other duties as assigned. + Supports other Levy locations/properties as needed. Preferred Qualifications + 5+ years of experience in food and beverage and/or sports & entertainment operational role. + 5+ years of experience in a leadership position preferred. + Bacheloru2019s degree in hospitality management preferred. + Requires knowledge of food safety, sanitation standards, and responsible alcohol service. + Excellent communication and computer skills are needed, including knowledge of MS office products. + ServSafe Alcohol Certification, ServSafe food handler certification, and/or Title 4 Manager certification may be required. + Ability to work a flexible schedule including nights, weekends, and holidays based on event needs. Physical Demands: + Ability to stand and walk for prolonged periods, ascend and descend stairs + Exposure to heat, steam, and cold temperatures within the kitchen environment. + Some sedentary work including sitting in office at computer for administrative duties. + Ability to lift, push, pull, and carry up to 50 lbs. + Manual dexterity and coordination to perform tasks such as chopping, cutting, and food preparation. + Ability to bend, stoop, and kneel. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And weu2019ll always take care of family, learn more about Levy benefits offered. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Flexible Time Off Plan + Paid Parental Leave + Holiday Time Off (varies by site/state) + Personal Leave + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information.

Created: 2026-02-05