Troubleshooting Tech Support Rep In Tempe

Technical Support & Merchant Services Specialist Location: On-site in Tempe, AZ Employment Type: Fullu2011Time, contract to hire role Pay Rate: $25/hour Schedule: Mondayu2013Friday, 8:00 AMu20135:00 PM Experience Level: Intermediate Benefits: Full benefits offered through TEKsystems (health, dental, vision, 401k, and more) About the Role We are seeking a detailu2011oriented and customeru2011focused Technical Support & Merchant Services Specialist to serve as a primary point of contact for merchants and agent offices. In this role, youu2019ll support all paymentu2011related technology needs, troubleshoot issues, and guide clients through implementations while delivering an exceptional customer experience. Key Responsibilities + Serve as the single point of resolution for merchants and agent offices regarding terminal and paymentu2011technology issues. + Handle technical support inquiries via phone, email, and video call. + Recommend appropriate products and services to clients. + Support merchant onboarding, implementation, and installation processes. + Collaborate with internal teams and external partners to ensure seamless service delivery. + Lead clients through initial setup and transaction processing enablement. + Maintain relationships with 3rdu2011party POS hardware/software partners and VARs. + Respond to questions related to credit card processing accounts. + Troubleshoot device and processing issues while maintaining a high standard of customer service. + Document actions and resolutions in a CRM, meeting or exceeding SLAs. + Conduct proactive outreach to check on satisfaction and uncover potential product opportunities. Required Skills & Qualifications + Minimum 1 year of professional customer service experience. + Minimum 1 year of technical troubleshooting experience. + Strong computer literacy, including Microsoft Office, Internet navigation, and Outlook. + Experience supporting paymentu2011processing, POS, or transactionu2011related technology preferred over traditional IT helpdesk work. + Strong communication and problemu2011solving skills. Niceu2011tou2011Have Experience + Payment processing experience. + Retail or customeru2011facing experience assisting with technical or transactional issues. + Experience in a call center, queue, or ticketing environment. + Financial or banking environment experience. + Familiarity with POS systems (Clover, PAX, Dejavoo, ELO, etc.). Not a Fit If: + You are looking for a strictly ITu2011focused role. + Your resume is exclusively IT with no customeru2011facing experience. If Interested please apply to job posting directly and I will reach out to you within 1-10 business days Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Feb 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-05