SaaS Operations Specialist

SaaS Operations Specialist at EBSCO Information Services in Boise, Idaho, United States Job Description EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity As a SaaS Operations Specialistat EBSCO Information Services, you will be responsible for setting up and providing initial and ongoing support for EBSCO’s suite of SaaS products, which include but are not limited to: EBSCO Discovery Service (EDS), Full Text Finder (FTF), OpenAthens (OA), and EBSCO Single Sign On (SSO). This role involves collaborating with internal teams, customers, and external partners to ensure seamless integration, configuration, and maintenance of our SaaS products, along with documenting procedures and best practices and assisting in training and additional team tasks. This remote position is U.S.-based only (excluding U.S. territories) What You’ll Do + Collaborate closely with SaaS Implementation Team members and the customer to obtain all necessary set-up information + Setup, configure, and integrate EBSCO’s SaaS products/services, such as EBSCO Discovery Service (EDS), EBSCO Discovery Service (EDS) Catalog & IR, Full Text Finder (FTF), Holdings and Link Manager (HLM), OpenAthens (OA), Stacks, and Single Sign-On (SSO) + Support Implementation Project Managers and/or Sales to provide guidance pertaining to EBSCO’s SaaS products/services - tasks include but are not limited to pre-post sale conference call participation + Work with aggregators, publishers, vendors, and partners to establish authentication and maintain relations + Maintain documentation on the SaaS Operations Team and associated support procedures, including but not limited to creating internal and external FAQ’s and maintaining aggregators, publishers, vendors, and partner documentation + Adhere to best practices as To view full details and how to apply, please login or create a Job Seeker account

Created: 2026-02-05