IT SPECIALIST - APPLICATIONS (CAD SUPPORT)

IT SPECIALIST - APPLICATIONS (CAD SUPPORT) Print ( Apply ufeff IT SPECIALIST - APPLICATIONS (CAD SUPPORT) Salary $2,494.00 - $3,439.76 Biweekly Location 5320 North Shepherd Job Type Full Time Job Number 38063 Department Houston Information Technology Services Division HITS - ENTERPRISE APPLICATION SERVICES (EAS) Opening Date 02/03/2026 Closing Date 2/10/2026 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: ALL PERSONS INTERESTED Job Classification: IT SPECIALIST - APPLICATIONS (CAD SUPPORT) Posting Number: 38063 Department: Houston Information Technology Services Division: ENTERPRISE APPLICATION SERVICES Reporting Location: 5320 N. Shepherd Drive, Houston, TX 77091 Workdays & Hours: MONDAY u2013 FRIDAY 8:00 AM u2013 5:00 PM Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The successful candidate will be responsible for monitoring and maintaining CAD systems to ensure reliable operations for public safety communications. Key duties include troubleshooting application and interface issues, applying configuration changes, supporting integrations with systems like RMS and mobile units, and performing routine maintenance such as geo-file updates and backups. The role also involves adhering to security standards, documenting processes, assisting with vendor coordination, and providing user support during incidents and critical events. RESPONSIBILITIES: + Monitor and maintain Computer-Aided Dispatch (CAD) systems to ensure uptime and reliability. + Troubleshoot application, client, and interface issues for dispatch and call-taking operations. + Apply approved configuration changes, including jurisdiction, unit types, and geo-file updates. + Support integrations with related systems (RMS, mobile data terminals, AVL, NCIC/TCIC). + Perform routine maintenance tasks such as backups, patching, and scheduled jobs. + Assist with data extracts, ad-hoc queries, and validation of message queues and file transfers. + Follow CJIS and agency security protocols for access control and audit compliance. + Document processes, maintain runbooks, and provide user support during incidents and critical events. + Coordinate with vendors for escalated issues, hotfixes, and legacy system updates. + Participate in on-call rotation for priority incidents and planned maintenance windows. WORKING CONDITIONS This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. Extended work hours may be required due to situational emergencies, such as critical systems failures or extended installation times. If designated TIER 1, the successful candidate may be required to stay at the Emergency Center during major events, such as severe storms. MINIMUM REQUIREMENTS EDUCATION REQUIREMENTS Requires a Bachelor's Degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Application-Specific technical certifications may be considered for substitution for 1 year of experience. EXPERIENCE REQUIREMENTS At least three (3) years of technology experience creating or configuring software applications. Related professional experience may be substituted for the education requirement on a year-for-year basis. LICENSE REQUIREMENTS Must be able to obtain CJIS Certification. PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION NO If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidateu2019s qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 23 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call (832/393-0450). If you need special services or accommodations, call (832/393-0450). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EEO EQUAL EMPLOYMENT OPPORTUNITY The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 13 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 02 Which best describes your education? + High School Diploma / GED + Associate Degree + Bacheloru2019s Degree + Masteru2019s Degree or Beyond + None of the Above 03 Which area of concentration did you obtain your degree? + Information Technology + Computer Science + Management and Information Systems (MIS) + Engineering + Business Administration + My degree is not listed + I have no degree 04 Which best describes your experience in Computer-Aided Dispatch (CAD) systems supporting applications? + Less than 2 years of experience + 2 years of experience + 3 years of experience + 4 years of experience + 5 years of experience + 6 years of experience + 7 years of experience + 8 or more years of experience + I have no experience 05 Which best describes your experience in supporting custom and off-the-shelf applications? + Less than 2 years of experience + 2 years of experience + 3 years of experience + 4 years of experience + 5 years of experience + 6 years of experience + 7 years of experience + 8 or more years of experience + I have no experience 06 Please describe your experience in developing custom and off-the-shelf applications. What tools were used to develop these applications? 07 Please describe your process for troubleshot application, client, and interface issues for dispatch and call-taking operations? 08 Please describe how you go about documenting a solution to an issue. 09 Please select which reliable operations or technologies you have are verifiable experience with. (Check all that apply). + Troubleshot application + Interface issues + applying configuration changes + RMS + Mobile data terminals + AVL + NCIC/TCIC + backups & patching + adhering to security standards + None of the above 10 Are you currently holding the CJIS Certification? + Yes + No 11 Please select which certification you have that are currently valid. (Check all that apply) + ACA + ACP + CSWA + CSWP + CCT + None of the above 12 How many years of experience do you have supporting Cloud Services and supporting desktop technologies? + Less than 3 years of experience + 3 years of experience + 4 years of experience + 5 or more years of experience + I have no experience 13 Please select which technologies you have experience in supporting (Check all that apply). + Microsoft Windows operating systems + AWS + Microsoft Azure + SQL + SaaS + None of the above 14 Are you a current COH employee? + Yes + No 15 Please provide a list of all valid certifications you currently hold and their validity date(s) (See Resume will delay review of your application) Required Question

Created: 2026-02-05