Customer Success Manager

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint youu2019ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a post sale, customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, including C-suite, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to security and messaging; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to- day + Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. + Meet regularly with assigned customers for health checks or other relevant engagements with a focus on delivering value, driving customer success outcomes, driving product adoption and utilization, solving customer pain points, showcasing value and ROI, and transforming the relationship from vendor to strategic partner. + Get to know your customeru2019s business and priorities with Proofpoint solutions at a deep level. Anaylze various sources of telemetry data to identify target customers for outreach and engagement focused on providing specific, actionable guidance on how they can get more value from what they already own. + Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customersu2019 decision makers on the CSPu2019s content and timeline. + Conduct and deliver product health checks to ensure customers are configured to best practices and better protected against the lastest security threats and trends by driving customer adoption of product features and key security controls. + Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management. + Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track. + Engage with appropriate internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services. + Learn and document your customersu2019 environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. + Develop and oversee individual strategies to help meet Proofpointu2019s customersu2019 requirements for success. Guide the customer in best practices to incorporate those strategies into their business/technical plans. Requirements + Bacheloru2019s or advanced degree in a relevant field, or equivalent experience + 5 + years of industry leadership experience in customer success, sales engineer, senior support engineer, solutions consultant, or other customer-facing role with exposure to multiple technology areas + You have a background in a consultative approach to solving problems and/or have a strong desire to pivot your career towards a customer-centric direction + Experience working with large (Enterprise) clients/organizations + Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior + Proven track record developing and maintaining customer relationships through virtual and in-person meetings + Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced + Ability to think innovatively, strategically, and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives + Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team and identify and lead customer-centric initiatives across internal teams + Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership from technical staff through C-suite + Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving positive outcomes and influencing actions in high-impact situations + Current knowledge of cybersecurity solutions and productivity suites preferred + Exposure to any of the following is highly valued: Cloud security and shadow IT, email security and authentication, data and IT security, Data Loss Prevention (DLP), compliance, and privacy, vulnerability and risk management, identity and directory services and protocols such as AD, Azure AD, LDAP, iDP (identity providers), networking and protocols such as SMTP, DNS, HTTPS + CISSP or other relevant cyber-security and/or cloud security certifications are valued + Evidence of pristine documentation, executive communications, white papers, etc. + Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies + Ability to work independently, adapt quickly, and have a positive attitude + Travel: Moderate travel (25%+) Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge productsu2014and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youu2019ll love working with us: + Competitive compensation + Comprehensive benefits + Career success on your terms + Flexible work environment + Annual wellness and community outreach days + Always on recognition for your contributions + Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application along with any supporting information- we canu2019t wait to hear from you Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. Weu2019re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values arenu2019t just wordsu2014they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate whatu2019s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when youu2019re surrounded by people who inspire youu2014who share ideas, cheer you on, and genuinely want to see you succeed. Thatu2019s why we offer social circles, sponsored networks, and connection points across teams and time zonesu2014to help you find your people, build your community, and thrive together. This isnu2019t just a jobu2014itu2019s a mission to protect people and defend data in a world that never slows down. Weu2019re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountableu2014because thatu2019s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized supportu2014designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, weu2019re here to help you get there.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Created: 2026-02-05