Global BPO Program Manager

The Global Business Process Outsourcing (BPO) Program Manager is the owner of Zoomu2019s BPO Partner Program Globally. They will build and oversee the end-to-end performance, governance, and strategic enhancements of our BPO Partner Program globally. The candidate will ensure that we are listening to what our BPO Partners need, balance those needs with our business needs, during the program build, launch and then program management phases. You wonu2019t be acting alone though; youu2019ll work with a cross functional team responsible for business development, channel account management, sales engineering and operations specifically focused on our BPO Partners in your day-to-day in this role. Before you read on, this role is ideal if you enjoy building programs, solving complex problems, youu2019re able to collaborate with cross functional teams and you want the opportunity to build something brand new for Zoom Partners. Please do not apply if you do not have BPO experience. Responsibilities: + Build and launch a brand new Zoom BPO Partner Program for our partner community. + Develop a pricing and billing model (with support from cross functional teams) that enables the billing requirements of BPOu2019s. + Collaborate with global enablement to ensure Zoom Channel Teams and Zoom Partners are properly enabled on this program, and can effectively take advantage of it. + Identify risks, trends, and improvement opportunities for the BPO Program once launched + Maintain strategic BPO engagement in order to stay connected to the partner base, and their specific business needs + Manage partner issues, escalations, and own corrective action plans as related to our programs. + Collaborate with internal teams including Operations, IT, Finance, Legal, Procurement, HR, and Compliance as required to support your charter. + Translate business requirements into clear service delivery expectations + Provide executive-ready reporting, insights, and partner program recommendations + Establish, monitor and report on key performance indicators (u201cKPIu201d) Requirements: + Must have 6u201310+ years of experience working for/with BPOu2019s globally + Must have 5+ years experience building partner programs + Must have 3+ years of experience specifically with BPO Partner Programs + Bacheloru2019s degree in Business, Operations, Management, or a related field + Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries + Excellent communication skills, both verbal and written, and tactful diplomacy + Strong financial and operational acumen (you will need to be able to role up your sleeves). Salary Range or On Target Earnings: Minimum: $126,500.00 Maximum: $276,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application Anticipated Position Close Date: 02/28/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.Weu2019re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitmentu200b At Zoom, we believe great work happens when people feel supported and empowered. Weu2019re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowu2014weu2019re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-RemoteWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Created: 2026-02-05