Rooms Operations Manager

Additional Information Job Number 26012356 Job Category Rooms & Guest Services Operations Location Renaissance Boston Seaport District, 606 Congress St, Boston, Massachusetts, United States, 02210VIEW ON MAP (Boston Seaport District, 606 Congress St, Boston, Massachusetts, United States, 02210) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $65,000-$80,000 annually Bonus Eligible: Y JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team u2022 Verifies that goals are being translated to the team as they relate to guest tracking and productivity. u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. u2022 Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. u2022 Verifies that the team has the capabilities to meet expectations. u2022 Leads by example demonstrating self-confidence, energy and enthusiasm. u2022 Assists employees in understanding guestsu2019 ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) u2022 Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). u2022 Follows property specific second effort and recovery plan. u2022 Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. u2022 Takes proactive approaches when dealing with employee concerns. u2022 Extends professionalism and courtesy to employees at all times. u2022 Communicates/updates all goals and results with employees. u2022 Meets semiannually with staff on a one-to-one basis. u2022 Assists/teaches the team scheduling against guest and hours/occupied room goals. u2022 Performs hourly job functions as needed. u2022 Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience u2022 Understands the brand's service culture. u2022 Provides excellent customer service by being readily available/approachable for all guests. u2022 Strives to continually improve guest and employee satisfaction. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Extends professionalism and courtesy to guests at all times. u2022 Responds timely to customer service department request. u2022 Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability u2022 Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). u2022 Verifies that a viable key control program is in place. u2022 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. u2022 Strives to maximize the financial performance of the department. Conducting Human Resources Activities u2022 Interviews and assists in making hiring decisions. u2022 Receives hiring recommendations from team supervisors. u2022 Verifies that orientations for new team members are thorough and completed in a timely fashion. u2022 Solicits employee feedback, utilizes an u201copen dooru201d policy, and reviews employee satisfaction results to identify and address employee problems or concerns. u2022 Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. u2022 Celebrates successes and publicly recognizes the contributions of team members. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. Weu2019re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-02-05