Account Analyst

The International Group Program (IGP) is part of Manulife Financial and includes a global network of top life insurance companies in about 80 countries. Since 1967, IGP has provided employee benefits services like international pooling to multinational companies. Over 900 major global companies, including many from the Fortune 500, use IGP to offer benefits like retirement and risk coverage to their employees worldwide. As part of a small and dynamic team, you will play a crucial role in reviewing policy year end reports and preparing annual reports for IGPu2019s Multinational Clients and their Advisors. The position involves frequent interaction with our International Network of Insurance Company Partners and internally between our departments. The Account Analyst will be responsible for the preparation of our Clientu2019s International Experience Reports and manages a portfolio of Clients. The role reviews Policy Year End Reports and coordinates their successful completion. Position Responsibilities: + Review and complete Policy Year End Reports (PYERs) in PRISM + Revise PYER files (Excel or PDF) as needed + Prepare and finalize International Experience Reports to be sent to clients + Correspond with Network Partners and department members to resolve PYER concerns + Review and complete Business Updates in PRISM + Prepare and send out OARs to Network Partners for settling outstanding balances + Prepare and complete captive reports to be shared with the client based on deadlines + Train new colleagues on IGP Administration duties + Train and support Genpact on PYER entry and PYER delivery + Assists in special projects Required Qualifications: + Excellent verbal and written communication skills in English and/or other languages, with strong attention to detail. + Problem solving skills, with the ability to influence decisions and support prevention of future client issues. + Proven analytical skills, with the ability to effectively organize, prioritize, and manage multiple tasks in a high volume environment while meeting aggressive service level expectations. + Collaborative teammate with the ability to work independently and contribute across business areas. + Typically brings postsecondary education and a basic knowledge of group insurance and pensions + Demonstrated passion for providing client-centric solutions + Strong working knowledge of Microsoft Office applications, Excel (spreadsheet) and database applications Preferred Qualifications: + Has an analytical and open mind with a good feeling for numbers and the ability to interpret numerical data effectively. + Excellent time management skills and the ability to work both independently and as a team player + Excellent oral and written communication skills + Adaptable and flexible in responding to deadlines on assignments and workflow fluctuations + Self-motivated, organized and results-oriented _When you join our team:_ + Weu2019ll empower you to learn and grow the career you want. + Weu2019ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, weu2019ll support you in shaping the future you want to see. _If you are applying to this role in Massachusetts, please note the salary range is $46,275 - $77,125 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ . Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera mu00e1s fu00e1cil y a vivir mejor. Para obtener mu00e1s informaciu00f3n acerca de nosotros, visite . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retenciu00f3n de talento, el ascenso y la remuneraciu00f3n, y administramos todas nuestras pru00e1cticas y programas sin discriminaciu00f3n por motivos de raza, ascendencia, lugar de origen, color, origen u00e9tnico, ciudadanu00eda, religiu00f3n o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientaciu00f3n sexual, caracteru00edsticas genu00e9ticas, condiciu00f3n de veterano, identidad de gu00e9nero, expresiu00f3n de gu00e9nero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajaru00e1 con los solicitantes que requieran una adaptaciu00f3n razonable durante el proceso de solicitud. Toda la informaciu00f3n que se haya compartido durante el proceso de solicitud de adaptaciu00f3n se almacenaru00e1 y utilizaru00e1 de manera congruente con las leyes y las polu00edticas de Manulife/John Hancock correspondientes. Para solicitar una adaptaciu00f3n razonable en el proceso de solicitud, envu00edenos un mensaje a . Referenced Salary Location Waterloo, Ontario Modalidades de Trabajo Hu00edbrido Salary range is expected to be between $43,875.00 CAD - $73,125.00 CAD Si se estu00e1 postulando para este puesto fuera de la ubicaciu00f3n principal, pu00f3ngase en contacto con para conocer el rango salarial de su ubicaciu00f3n. El salario real variaru00e1 segu00fan las condiciones locales del mercado, la geografu00eda y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educaciu00f3n/capacitaciu00f3n. Los empleados tambiu00e9n tienen la oportunidad de participar en programas de incentivos y obtener una compensaciu00f3n de incentivos vinculada al desempeu00f1o comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolu00f3gicos, de salud mental, oftalmolu00f3gicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopciu00f3n/subrogaciu00f3n y bienestar, y planes de asistencia al empleado/familiar. Tambiu00e9n ofrecemos a los empleados admisibles varios planes de ahorro para la jubilaciu00f3n (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educaciu00f3n financiera. Nuestro generoso programa de tiempo libre remunerado en Canadu00e1 incluye feriados, vacaciones, du00edas personales y du00edas por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se estu00e1 postulando para este puesto en los EE. UU., pu00f3ngase en contacto con para obtener mu00e1s informaciu00f3n sobre las disposiciones relativas al tiempo libre remunerado especu00edficas de EE. UU.

Created: 2026-02-05