Lead, Customer & Business Comm

Lead, Customer & Business Comm Date: Feb 3, 2026 Location: Nashville, TN, US, 37214 Company: Spire Inc. Company Overview At Spire, weu2019re committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life: + Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs. + Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyoneu2019s input is welcomed. + Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative. By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued. Summary Spire is seeking a Lead, Customer and Business Communications, for Spireu2019s Tennessee region. This is an exciting time to join Spire. With the expected transformative acquisition of the Piedmont Natural Gas business in Tennessee, Spire will soon serve the Nashville area. The individual selected for this new role will be part of the team that ensures a seamless transition for Nashville-area customers. This position has primary responsibility for producing and implementing customer communications, principally for Spireu2019s newest service area u2013 the Nashville, Tennessee, region. Additional responsibilities include front-line support for external marketing initiatives, local media and public relations, employee communications, and community impact and engagement efforts, as appropriate. The Spire Communications and Marketing team provides professional support across the company and Spireu2019s multiple service regions. While this position is primarily focused on customer communications, it offers the opportunity to do a little bit of everything in the communications area. If youu2019re a communications generalist or a customer communications specialist who enjoys being the hands-on, go-to communicator for the business, this might be the role for you. The individual in this role should embody a service-excellence bias and be adept at collaborating with operational partners to ensure seamless communications for external and internal parties, ideally with noted experience in a customer communications role. Duties and Responsibilities u2022 Plan, manage and implement relevant and engaging customer content for the Tennessee region, in collaboration with the Communications and Marketing team u2022 Implement customer communications for the transition of new Tennessee customers to Spire; own the responsibility for engaging with third parties to meet communication deadlines u2022 Manage and coordinate development of customer communications in support of safety, regulatory and compliance, customer experience, legal and business development that align with Spireu2019s companywide vision, driving engagement, supporting customer retention efforts and strengthening community relationships u2022 Implement and maintain communications and marketing programs targeted toward customers and employees using all relevant and established communications channels, including the employee intranet, multimedia, newsletters, email and other vehicles as appropriate in collaboration with the broader corporate communications team u2022 Provide local support for internal communication needs in collaboration with the employee communications team u2022 Support Nashville-area marketing initiatives, helping to align messaging and execution with broader corporate goals u2022 Collaborate with the Customer Communications and Marketing Manager and the Communications team to support local business and economic development initiatives u2022 Provide front-line support for community impact and engagement efforts in the Nashville area, as needed u2022 Support employee engagement activities, including employee volunteerism, nonprofit events, corporate initiatives and other activities as needed u2022 Serve as local media contact for the Tennessee utility, handling public relations, issues management and crisis communications with the field, operations/dispatch, claims, customer experience and leadership teams while serving as the company spokesperson as needed. Maintain the local 24/7 media line and coordinate media requests in collaboration with other team members u2022 Provide communications support for various departments such as drafting and/or reviewing letters, articles, memos, fact sheets and speeches, and/or overseeing the creation of print and digital materials to help internal clients meet their objectives, as needed u2022 Serve as a champion internally for the companyu2019s brand standards, strategic direction and employee engagement initiatives u2022 Align strategy, content, voice and messaging with Spireu2019s mission and brand u2022 Other duties as assigned Essential Characteristics u2022 Professional experience as a polished writer who is proficient in developing effective communications using a variety of voices, messages and communication vehicles; ideal candidate will have a strong customer communications background and experience with implementing a wide range of communication tactics u2022 Employee- and team-focused, results-driven u2022 Calm demeanor during changing or evolving situations, with ability to pivot u2022 High degree of attention to detail, with a strong bias toward taking initiative u2022 Strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce u2022 Ability to adapt to changing conditions and events and to work with a variety of external and internal stakeholders, including senior leaders u2022 Exceptional presentation, time management and prioritization skills; ability to manage and track multiple projects, often with competing deadlines u2022 Experience with marketing automation tools, marketing technology platforms and digital-first best practices preferred. u2022 Strong understanding of the Nashville region and its framework of communities and key stakeholders u2022 Strong listening and problem-solving skills u2022 Friendly, approachable and desire to meet new people Supervisory Responsibilities None Required Education (certifications, licenses) Bacheloru2019s degree in communications, marketing, business, journalism, or related field Required knowledge, skill and abilities u2022 Accomplished communications professional with at least ten years of professional work experience in a variety of communications areas, such as customer communications, public relations, advertising, customer experience, etc. u2022 Customer communications experience strongly preferred u2022 Professional work experience in supporting media and public relations u2022 Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), digital technologies and social media tools. Ideal candidate has marketing automation experience u2022 Ability to make data-informed decisions u2022 Understanding of Nashville region and its framework of communities and key stakeholders u2022 Familiarity with working in a regulated industry preferred u2022 Extensive experience in project management Physical demands, environment and schedule Hybrid working environment; in-office work will be performed in a shared office environment in Nashville, Tennessee, and this position will work closely with and stay connected to the Communications & Marketing team members in St. Louis, Birmingham and Kansas City. Up to 20 percent travel required to other Spire offices and employee locations Able to work nights and weekends, as needed Posting Requirements Spire accepts online applications through our career site at Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individualu2019s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site. Job Req ID: 11479 Job Location: Nashville Job Segment: Compliance, Law, Project Manager, Legal, Technology Apply now u00bb Find similar jobs:

Created: 2026-02-05