Design & Service Center Manager - Signet Jewelers - ...

We have many opportunities available on our other career site pages. Click here ( to link to our careers page J oin our Field Design & Service Center Team Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing and jewelry repair. Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment. DESIGN & SERVICE CENTER MANAGER Title: Design & Service Center (DSC) Manager Reports To: DSC District Manager Reporting to this Position: Administrative Coordinator, Jewelers, Jeweler Apprentices Job Summary: The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager youu2019re an expert of all of them. In the DSCu2019s fast-paced, dynamic environment you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers. You create a solid team by recruiting, hiring and having an amazing retention plan. You develop and implement training sessions to improve performance and are responsible for mentoring, motivating and coaching your team. The DSC Manager is responsible for a continuous workflow through the DSC by implementing strategic production plans. Responsible for the maintenance, organization, cleanliness, and safety of the DSC. Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised. Strategizes and resolves customer and team member concerns. Does evaluation of team member performance and sets up action plans where needed to improve performance and holds the team accountable, as well as yourself, to expectations. As manager, you oversee operations and drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits and overall profitability by improving margins. Additional responsibilities include supporting stores with repair sales, questions and possible visits to store locations for additional support. You may also be assigned additional tasks by the District Manager to support the district or partner on new initiatives. Essential Duties and Responsibilities: u00b7 Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process u00b7 Provide estimates back to stores within 24 hours on cost and turnaround time u00b7 Order parts within 2 days of receiving a job u00b7 Communicate to stores any discrepancies on jobs immediately within 24 hours u00b7 Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours u00b7 Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager u00b7 Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities u00b7 Do same day Jared jobs to meet customersu2019 expectations u00b7 Offer solutions and partnership as needed u00b7 The recruiting and vetting of candidates to fill open positions u00b7 Attend and participate in district meetings u00b7 Visit local stores when time allows u00b7 Perform the tasks and skillsets, minimum of B level jeweler u00b7 Live Signetu2019s Core Values u00b7 Other duties as assigned Administrative: u00b7 Oversees daily operations of the Design & Service Center u00b7 Identifies supply needs and delegates orders to AC, Apprentice or Jewelers, as assigned by the manager u00b7 Organizes jobs and distributes to production jewelers daily and throughout the day u00b7 Identifies and prioritizes rush jobs and special orders u00b7 Maintains control of supply orders and keeps the right level of inventory on hand u00b7 Oversees daily production and billing u00b7 Maintains an oversight of receiving and shipping u00b7 Ensures all equipment is in working order daily u00b7 Controls the security access to the DSC and ensures all repairs and supplies are safe u00b7 Communicate reoccurring concerns with merchandise via the portal and the district manager u00b7 Communicate concerns with store partners to the district manager u00b7 Have weekly communication with your district manager to discuss weekly performance u00b7 Review your AP detail report and discuss any discrepancies with your district manager u00b7 Report weekly metric numbers to your district manager u00b7 Create weekly Team Member schedules and publish them in a timely manner u00b7 Ensure all team members follow time and attendance policy by punching in and out correctly u00b7 Ensure all team members follow lunch break and rest break policies u00b7 Review payroll punched hours and make corrections if necessary u00b7 Make appropriate schedule changes for DSC demand needs u00b7 Forecast workloads by reviewing capacity daily and update district manager if needed u00b7 Ensure all custom jobs are processed correctly by utilizing our custom systems u00b7 Oversee all follow-up on custom jobs u00b7 Ensure all information required for custom jobs is completed before sending to CAD u00b7 Review all reports daily (morning report, production report, FTR report, VOC, sales) u00b7 Utilize and identify areas of improvement using your Profit and Loss report u00b7 Oversee the workflow process of your DSC u00b7 Adhere to all policies and procedures for shipping to stores and outside vendors u00b7 Communicate with stores and outside vendors when needed u00b7 Train team on use of PPE and review yearly u00b7 Train team on the safety data sheets and SDS book and regulations u00b7 Know Repair Support contacts at home office u00b7 Complete inventory task once per month and submit to district manager u00b7 Follow scrap and sludge tank policies and procedures for processing u00b7 Complete all training assigned to you in a timely manner u00b7 Complete all MyWork tasks daily u00b7 Know how to use Smartsheet in the portal u00b7 Attend and participate in Teams/Zoom meetings when scheduled u00b7 Know how to use an incident report Supervisory Responsibilities: u00b7 Understand and uphold Human Resources and Loss Prevention Policies and Procedures u00b7 Recruit Design & Service Center Team Members utilizing the Talent Acquisition Guide u00b7 Train all DSC Team Members in their areas of responsibility u00b7 Coach Design & Service Center Team Members to improve their performance u00b7 When applicable, hold Team Members accountable to improve their performance or modify current behaviors u00b7 Conduct company directed Quarterly Check-In and/or Performance Appraisal as assigned u00b7 Hold two huddles daily with your team to set direction for the day u00b7 Oversee that Team Members complete safety training, quizzes and training modules u00b7 Conduct weekly One-on-Ones with all Design & Service Center Team Members u00b7 Monitor Jewelersu2019 production performance daily Qualifications: u00b7 Proven ability to drive amazing customer service u00b7 Ability to drive performance with a team u00b7 Effective communication skills u00b7 Ability to effectively trains others u00b7 Experience with performance and driving metrics u00b7 Managing multiple tasks u00b7 Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment u00b7 Previous management experience preferred u00b7 Analytical thinker u00b7 Previous experience with coaching others u00b7 Must be a solid team player u00b7 Leadership capabilities u00b7 Must have the minimum skill set of a Level B Jeweler u00b7 Continually strive to improve skills to Level A and Level AA Jeweler Certificates, Licenses, Registrations: u00b7 Must have a valid driveru2019s license and proof of insurability. Education and/or Experience: u00b7 Minimum of High School Diploma or GED preferred u00b7 Minimum skill set of Level B Jeweler u00b7 Associates or Bachelor degree in related field preferred but not required u00b7 Computer Aided Design (CAD) skills preferred but not required u00b7 Computer Aided Manufacturing (CAM) skills preferred but not required u00b7 Previous management experience u00b7 GIA Gemology training Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions u00b7 Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 25 pounds; see well enough to discern differences in quality of merchandise. u00b7 Travel by car is regularly required, you must have reliable transportation. Air travel and overnight travel may be required. Work Environment: The work environment characteristics described here are representative of those for a team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions u00b7 Workweek hours will vary and will regularly includes some weekend, evening, early mornings, holiday and extended hours u00b7 Overtime required u2013 varies u00b7 Design & Service Center environment u00b7 The noise level in the work environment is usually moderate to high Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry. Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select u201cJobu201d and u201cProfessional Profileu201d. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select u201cPersonalu201d and click u201cEdit.u201d Don't forget, w e have many opportunities available on our other career site pages. Click here ( to link to our careers page

Created: 2026-02-05