SENIOR STAFF ANALYST

SENIOR STAFF ANALYST Print ( Apply ufeff SENIOR STAFF ANALYST Salary $83,720.00 - $104,399.88 Annually Location 4200 Leeland Job Type Full Time Job Number 38041 Department Houston Public Works Opening Date 02/02/2026 Closing Date 2/8/2026 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All Persons Interested Service Line/Section: Utility Billing/Business Support Services Reporting Location: 4200 Leeland Street, Houston, TX. 77023 Workdays & Hours: Monday - Friday, 8:00 am - 5:00 pm Subject to change. DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Senior Staff Analyst will provide professional analytical, process auditing, and project management services to the Assistant Director of Business Support Services. Responsibilities include, but are not limited to: Data Analysis & Reporting + Lead the team of analysts responsible for maintaining and reporting on all departmental KPI and problem analysis. + Continuous Data review and validation of IPS. + Develop and maintain monthly performance scorecards, delivering critical insights on operational efficiency and service levels. + Automate department reporting by utilizing Power BI. + Provide regular briefings and presentations to leadership teams, highlighting performance trends, risks, and opportunities. + Produce recurring and on demand reports for operational as well as financial activities. + Interpret large-scale data and provide actionable information to senior leadership. + Review customer financials. Process Improvement & Business Support + Provide support to Utility Billing in reviewing customer inquiries to identify process gaps and provide recommendation. + Conduct in-depth data analysis to identify trends, variances, and root causes, enabling data-driven decisions for process improvements. + Prepare and present presentations both internally and externally. + Continuous business process support to employees at all levels. + Identify process gap using reactive customer issue or proactive data analysis in billing and meter operations. + Plan, initiate, and execute large and small process improvement projects. Project Management + Manage various major and mini projects for Utility Billing. + Conduct Process auditing of internal operations. + Perform Data Analysis for large volume customer impact after natural disasters and provide relief recommendations. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. This is a Houston Public Works Emergency Management position at the Tier III Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business Administration, Public Administration, or a field directly related to the type of work being performed. Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Five years of professional administrative, financial or analytical experience related to the type of work being performed are required. Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis. LICENSE REQUIREMENTS None PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment evaluation. SAFETY IMPACT POSITION: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE 28 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-6015. If you need special services or accommodations 832-393-6015 (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 13 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit 01 Please select the best scenario below that describes your level of education: + High School Diploma/ GED + Associate degree in Business Administration, Public Administration or a closely related field + Bachelor's degree in Business Administration, Public Administration or a closely related field + Master's degree or higher in Business Administration, Public Administration or a closely related field + None of the above 02 How many years of professional administrative, financial or analytical experience do you have? + Less than 3 years + 3 - 4 years + 5 - 6 years + 7 - 8 years + 9 years or more 03 How many years of experience do you have managing process audits or performance improvement projects (i.e. audits, system implementations)? + No experience + 1 - 3 years + 4 - 7 years + 8 years or more 04 How many years of experience do you have drafting policies and procedures? + No experience + 1 - 3 years + 4 - 7 years + 8 years or more 05 What is your level of proficiency in Microsoft Office? + BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools. + INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars: run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts: create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration. + ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming: use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design. + None of the above 06 What Is your level of proficiency in Microsoft Excel? + Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks. + Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands. + Advance Microsoft Excel; Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA. + None of the above 07 Explain how you would use Excel to analyze and manipulate a set of data. 08 Give an example of your experience creating, editing, and presenting presentations. (See resume will delay your application) 09 Describe a time when you analyzed data and used the results to make a business decision. (See resume will delay your application) 10 Describe a time in which you had to make a decision when you did not have all of the facts available. What process did you follow for making the decision? What was the outcome of your decision? Were you satisfied with the results? 11 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No Required Question

Created: 2026-02-05