NetSuite Customer Success Advisor-Software

Job Description PLEASE NOTE THE FOLLOWING PRIOR TO APPLYING: + The following Oracle US Hub locations are STRONGLY PREFERRED: Denver, Chicago, Nashville, Austin, Boston + This is a flex role with selected candidates IN OFFICE 2-3 days each week + Travel is approximately 25% Role Overview The Customer Success (CS) Presales team supports the Direct Sales Organization in maximizing Annual Recurring Revenue (ARR) while ensuring a smooth path to a successful implementation led by the CS Delivery organization. CS Advisors provide product, implementation, and industry thought leadership during the sales cycle by identifying a prospectu2019s business objectives and aligning them to SuiteSuccess solutions. This includes scoping, estimating, documenting, and presenting the proposed implementation strategy. This individual contributor role works closely with prospectsu2019 C-level leaders as well as Oracle NetSuite Account Executives, Solution Consultants, Solution Architects, Delivery teams, and Sales Leadership. The Customer Success Advisor leverages their consulting and implementation experience to support a wide variety of deals across CPG and Manufacturing industries. Advisors are expected to participate in team initiatives and contribute to ongoing operational improvements. Key Responsibilities Presales Leadership & Deal Strategy u2022 Support Sales, SCs, and Delivery resources across a broad range of presales engagements. u2022 Articulate SuiteSuccess methodology and position value to prospects and internal teams. u2022 Translate customer processes and objectives into accurate scope, estimates, SKUs, and Statements of Work. u2022 Deliver tailored solution presentations and value propositions to executive and operational stakeholders. u2022 Manage objections, scope alignment, risks, and deal handoffs. u2022 Maintain accurate documentation throughout deal cycles. u2022 Provide structured knowledge transfer to Delivery teams to support implementation success. Industry, Product, & Competitive Expertise u2022 Build and deepen industry acumen in Software. u2022 Contribute to industry-specific content, competitive insights, and CS thought leadership. u2022 Expand functional understanding across additional NetSuite modules (NSAW, NSPB, SuitePeople, eCommerce, NSIP, etc.). u2022 Stay informed on competitive trends and evolving customer needs. Coaching, Mentoring & Cross-Functional Collaboration u2022 Support peer development by sharing best practices and teachable insights. u2022 Collaborate closely with CS Vertical Leads, Delivery Leads, and Solution Architects to align strategy. u2022 Provide advisory support during early implementation phases when required. Process & Team Improvements u2022 Participate in CS process improvement initiatives. u2022 Identify opportunities to improve presales efficiency, deal quality, and cross-team alignment. u2022 Conduct and contribute to lessons-learned sessions; share insights broadly. u2022 Support creation of standardized approaches for scoping, estimating, and contracting. Preferred Qualifications u2022 Bacheloru2019s degree in Business, Accounting, Computer Science, Engineering, or related field. u2022 4u20137 years of consulting, implementation, or project management experience in technology. u2022 2u20134 years of hands-on NetSuite or comparable ERP implementation experience (or equivalent expertise). u2022 Consulting experience in the Software Industry strongly preferred u2022 Strong communication, influencing, and customer-facing presentation skills. u2022 Ability to proactively identify challenges and propose solutions. u2022 Demonstrated collaboration and cross-functional partnership. u2022 Ability to manage competing priorities across multiple deals. u2022 Flexibility for remote / hybrid work environments. u2022 Ability to travel up to 25%. Responsibilities Please see above. Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrowu2019s technology to tackle todayu2019s challenges. Weu2019ve partnered with industry-leaders in almost every sectoru2014and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thatu2019s why weu2019re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Weu2019re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteransu2019 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Created: 2026-02-05