Lead Banquet Houseperson- InterContinental Boston

JOB OVERVIEW In addition to performing the duties of a Banquet Houseperson this position has overall responsibility of prioritizing the day's work for the banquet housemen team and overseeing accuracy of set-up according to the Banquet event order in accordance to hotel standards, while effectively apply critical thinking skills without management supervision when needed. At InterContinental Hotels & Resortsu00ae we want our guests to feel special, cosmopolitan and In the Know which means we need you to: u2022 Be charming by being approachable, having confidence and showing respect. u2022 Stay in the moment by understanding and anticipating guestsu2019 needs, being attentive and taking ownership of getting things done. u2022 Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES u2022 Set-up and/or break-down tables, chairs, audio visual equipment and platforms/stages and other equipment as specified by group requirements. Set-up table linens, skirting and table top items (water pitchers, glasses, supplies, etc.) u2022 Clean, store, and secure in an organized manner all tables, chairs, and audio visual equipment, platforms/stages and other equipment used for banquet functions. u2022 Maintain cleanliness of banquet rooms, banquet hallways, and storage and service areas. u2022 Inspect cleanliness and working condition of all equipment to be set up in function area. Report all damages and maintenance issues to on duty management. u2022 Refresh room during breaks (replenish supplies, water pitchers, etc.) u2022 Retrieve clean linen and skirting and stock in storage areas. u2022 Pick-up and deliver all boxes and materials (easels, blackboards, etc.) for function. u2022 Check setups for accuracy u2022 Ensure timeliness of room setup u2022 Prepare for flips/turns, act as a team leader during refreshes, flips and turns u2022 Monitor supplies of key inventory such as linen and meeting materials, report shortages to manager on duty u2022 Prioritize the day's work for the housemen team in accordance with business demands, delegate tasks to team members when necessary to ensure tasks are completed efficiently u2022 Liaise between management and housemen team to adjust for changes when made by the client u2022 Apply critical thinking skills to adjust room setups, or make suggestions which improve client satisfaction u2022 Analyze diagrams and compare with BEO setup requirements to check for discrepancies and plan ahead for the next set and next shift u2022 Check to ensure all equipment, linen and supplies are stored in their proper locations at the end of each shift u2022 Pass along necessary information for the shift change to management u2022 Act as main point of contact for management radio calls, delegate tasks as needed u2022 Work without management supervision when needed u2022 Additional point of contact for clients and AV leaders when questions or concerns regarding setup arise u2022 Perform other duties as assigned QUALIFICATIONS AND REQUIREMENTS The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: u2022 Must be able to speak, read, write and understand the primary language(s) used in the workplace. u2022 Must be able to read and write to facilitate the communication process. u2022 Requires good communication skills, both verbal and written. u2022 Apply critical thinking skills when needed u2022 Basic math is used frequently to ensure the proper set up of tables, settings, chairs, etc. u2022 May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: u2022 Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.) u2022 Moving about the function areas u2022 Bending, stooping, kneeling, pushing EDUCATION u2022 High school or equivalent education required. EXPERIENCE u2022 Prior hospitality supervisory experience preferred. u2022 Prior experience as Banquet Houseperson required. LICENSES & CERTIFICATES u2022 Not applicable. Work Area: Banquet Rooms/Space WHAT WE OFFER Hourly Rate: $32.20 The Union offers medical, dental, vision, life, and disability insurance 401(k) retirement plan Paid time off and wellness Complimentary employee meals Global IHG hotel discounts and access to exclusive perks A culture rooted in respect, creativity, and professional growth Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift. IHG is an Equal Opportunity Employer. We are committed to fostering a workplace that reflects the diversity of the world around us and where everyone has a voice. All qualified applicants will receive consideration for employment without regard to race, gender, religion, national origin, sexual orientation, disability, or protected veteran status. Ready to Raise the Bar? Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeu2019s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Companyu2019s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Created: 2026-02-05