Field Service Representative Analyst (TS/SCI)

Req ID: RQ213778 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Intelligence Operations and Analysis Skills: Java,JavaScript,Military Intelligence,Palantir (Software),Python (Programming Language) Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: FIELD SERVICE REPRESENTATIVE ANALYST Contribute to the strategic direction of the business and support impactful mission outcomes as a Field Service Representative Analyst at Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT). At IEX youu2019ll enable the success of the most critical government missions and the growth of a meaningful career. MEANINGFUL WORK AND PERSONAL IMPACT As a Field Service Representative Analyst, you'll work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the worldu2019s hardest problems. CORE RESPONSIBILITIES u25cf Provide desk-side training to analysts u25cf Train analysts/operators in a classroom setting u25cf Embed with user groups to deeply understand workflows u25cf Proactively develop relationships with users at customer site and surface use case gaps u25cf Build initial dashboard products and assist users with building questions u25cf Remain current on latest platform features and capabilities u25cf Staff the help desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues u25cf Build initial dashboard products and assist users with building questions u25cf Consistently communicate product or user issues to the team WHAT YOUu2019LL NEED TO SUCCEED The Field Service Representative Analyst must have: u25cf Experience with Palantir platforms, i.e. Palantir Foundry, Gotham, Gaia, etc. u25cf Technical background with working knowledge of Python, Java, and/or JavaScript/typescript u25cf Experience fusing intelligence capabilities in support of operations u25cf Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner u25cf Ability to work independently and as part of a team u25cf Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required u25cf Role requirements: 5 days onsite; up to 25% travel (CONUS/OCONUS) Highly preferred qualifications include: u25cf Recent hands-on experience with Palantir platforms. u25cf Experience briefing high-level military stakeholders u25cf Military/Special Operation/Law Enforcement experience IEX IS YOUR PLACE At IEX, the mission is our purpose, and our people are at the center of everything we do. u25cf Growth: AI-powered career tool that identifies career steps and learning opportunities u25cf Support: An internal mobility team focused on helping you achieve your career goals u25cf Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off u25cf Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career at IEX and youu2019ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission. The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

Created: 2026-02-05