Manager CRM Lead

JOB REQUIREMENTS: Manager - CRM Lead Job Locations US-Remote Location ID2026-28649 Company TDS Telecom Pay Range $99,600.00 - $161,900.00Overview At TDS Telecom, connecting people is at the heart of everythingwe do. We are forward thinkers who leverage cutting-edge fiber internettechnology to strengthen communities. We are dedicated to excellence,which drives us to succeed together, creating a better world throughmeaningful connections. Ready to make an impact? As the Manager - CRMLead, you will step into the role of the organization's strategic CRMchampion. You will shape the enterprise CRM vision, define the customerlifecycle strategy, and build the long-term roadmap that guides how weengage, retain, and grow relationships with our customers. You'll takeownership of developing and elevating the CRM function, ensuring ourplatforms, data ecosystem, and strategic initiatives work together todeliver a cohesive, insight-driven customer experience. In this role,you will be accountable for the full customer lifecycle-from acquisitionand onboarding through engagement, retention, and win-back. You'llensure that CRM programs are measurable, compliant, and continuouslyoptimized to deliver value for both customers and the organization. Yoursuccess will be seen in the evolution of the CRM function, strengthenedcustomer retention and engagement, improved lifecycle conversionperformance, and consistent achievement of CRM program milestones.Responsibilities CRM Strategy, Function Build-out & Leadership Defineand lead the overall CRM and lifecycle communication strategy, settingthe vision for how the organization engages customers across every stageof their journey. Architect and build the CRM function, includingprocess design, technology selection, and team structure. Own the dataand automation strategy within Salesforce and related systems, ensuringcustomer information is structured, integrated, and activated to supportmarketing and communication goals. Provide strategic direction,mentorship and leadership to the CRM team and cross-functional partners.Evaluate and implement new technologies or processes that advance CRMmaturity, marketing automation, and customer insight capabilities.Data-Driven Insights & Optimization Establish frameworks for analyzingcustomer data to identify behavioral trends, opportunities, and insightsthat inform marketing segmentation and communication strategies. Partnerwith internal... For full info follow application link. Employment atTDS is subject to post-offer, pre-employment drug testing. At TDS, weembrace Equal Employment Opportunity by valuing our differences andconsider all qualified applicants without regard to age, race, color,religion, sex, sexual orientation, gender identity, national origin,disability, status as a protected veteran or any other status protectedby law. To learn about our diversity & inclusion philosophy and culture,click here APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/580947F6443D4503

Created: 2026-02-05