PT Customer Service Leader

Category/Area of Expertise: Retail Operations Job Requisition: 474469 Address: USA-NY-Albany-900 Central Ave Store Code: Store 08367 Front End (5151750) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. DUTIES AND RESPONSIBILITIES u2022 Observe and follow all company policies and established procedures. u2022 Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy. u2022 Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets u2022 Assist in special projects and perform other functions as assigned by supervision. u2022 Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards. u2022 Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. u2022 Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times. u2022 Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis. u2022 Frequently, perform cashier and/or bagging functions u2022 Frequently, perform service desk/kiosk and if trained, bookkeeper functions u2022 Perform all other duties as assigned. QUALIFICATIONS u2022 Effective communication and customer service skills. u2022 Must meet minimum age requirements to perform specific job functions (18 years of age). u2022 Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. u2022 Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk. Prerequisite Training: u2022 Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets u2022 Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet Physical Requirements u2022 Perform repetitive hand and arm motions while standing/walking the majority of the shift. u2022 Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion. u2022 Push or pull up to 75 pounds on occasion. u2022 Work in and out of inclement weather when necessary. u2022 Gather up to five shopping carts and push them to designated areas. u2022 Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners. u2022 Have sufficient visual acuity to check identification cards, checks, invoices and other written documents. PREFERRED REQUIREMENTS u2022 Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously. u2022 Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience. u2022 Handle cash pickups and change orders as requested and log as required. u2022 Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages. u2022 Provide customers and associates with hassle-free refunds while applying all applicable guarantees u2022 Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service u2022 Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary. u2022 Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Salary range is between $ 17.60 - $26.20 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Created: 2026-02-05