Ostra | Outlet Manager

Overview Mokara Hotel and Spa The Mokara Hotel & Spa, a relaxing retreat on San Antoniou2019s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one. The Mokara Hotel & Spau2019s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match. Job Description To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities + Responsible for assigned shift, assisting in overall management + Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily + Assist in overall supervision of the department + Check staff punctuality + Monitor timing of guest experience + Spot check liquor pars + Order daily supplies + Complete Moments of Service Audits + Handle guest comments and complaints + Ensure guest satisfaction + Stay on the floor during peak hours + Communicate with guests and receive feedback + Observe, teach, and correct staff's service + Examine food preparation + Examine beverage presentation + Maintain condition of dining room + Administrative responsibilities + Assist Director of Outlets in scheduling , forecast weekly, forecast monthly and completing weekly payroll + Participate in interviewing applicants + Prepare maintenance requests and follow-up + Complete other assigned duties + Monitor food and liquor requisitions + Monitor food waste + Monitor labor and payroll costs + Check bar controls, shot glass use, red lining, empty bottles + Must be familiar with and adhere to all liquor liability laws + Must know emergency procedures (including CPR) and work to prevent accidents + Perform any other duties assigned by management Qualifications + Must have and maintain current Serv Safe Food Managers Exam and TABC certifications. + 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4 star high volume Restaurant or hotel is preferred. + Minimum of 4 years experience in the hospitality industry. + Micros knowledge + Ability to make quick decisions in high stress situations + Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone. + Must be able to work in a fast paced environment and multi task. + Prior serving and cash handling experience preferred. + Must be able to work flexible shift including nights, weekends, and holidays. + Collaborate with culinary team in creative in food presentations, specials and promotions. + Familiarity with food and beverage cost controls. + Flexible schedule including evenings, weekends, and holidays. + Understanding previous culinary training or experience with Menu Design. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to Job LocationsUS-TX-SAN ANTONIO Posted Date4 hours ago(2/3/2026 5:03 PM) Requisition ID 2026-132511 # of Openings 1 Category (Portal Searching) Food & Beverage

Created: 2026-02-05