Patient Call Center Representative (...

Description Job Description u2022 Answering phones to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 60-80 incoming calls per day. u2022 Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, directing, and closing each call. u2022 Re-scheduling patient appointments as required via telephone calls, SMS or messages received thru our Patient Portal u2022 Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in EMR u2022 Taking clear and accurate messages on behalf of patients when completing an internal communication template. u2022 Responding to patientu2019s questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols. u2022 Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient. u2022 Demonstrates knowledge and understanding of SY Health programs and services. u2022 Adheres to current department productivity and quality assurance requirements. u2022 Other duties as assigned. Additional Skills & Qualifications 100% onsite Vietnamese Experience Required (Minimum level of experience): 3 year of experience in customer service, call center or in a healthcare setting, Verbal and Written Skills Required to perform the Job: English fluency in both spoken and written language Exceptional phone manner they match the trainers schedule while training, historically it has been 8/830am-5pm. then they slide them into a 10-6pm. Excellent interpersonal and communication skills Ability to type 35 wpm with 90% accuracy. Experience Level Expert Level #prioritywest Job Type & Location This is a Contract to Hire position based out of San Diego, CA. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Diego,CA. Application Deadline This position is anticipated to close on Feb 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-05