General Manager

Additional Information Job Number 26009369 Job Category Property Leadership Location TownePlace Suites by Marriott Norfolk Airport, 5665 Lowery Rd, Norfolk, Virginia, United States, 23502VIEW ON MAP (Suites by Marriott Norfolk Airport, 5665 Lowery Rd, Norfolk, Virginia, United States, 23502) Schedule Full Time Located Remotely? N Position Type Management Expiration Date: 03/21/2026 Additional Information: This hotel is owned and operated by an independent franchisee, ARP Hospitality Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. JOB TITLE: Hotel General Manager DEPARTMENT: Operations SUPERVISOR TITLE: Managing Director Job Description/Summary: Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. ESSENTIAL JOB FUNCTIONS: GUEST RELATIONS u2022 Be readily available/approachable for all guests. u2022 Ensure that departments achieve or exceed guestu2019s service expectations. u2022 Take proactive approaches when dealing with guest concerns. u2022 Extend professionalism and courtesy to guests at all times. u2022 Become involved in community and/or government affairs. ASSOCIATE TEAM u2022 Communicate all goals and results with associates. u2022 Promote teamwork and associate morale. u2022 Lead by example demonstrating self-confidence, energy and enthusiasm. u2022 Motivate and encourage staff to solve guest and associate related concerns. u2022 Recognize good team performance on a continuous basis through reward u2022 and recognition programs. u2022 Meet annually with staff on a one-to-one u201cTeam Meetingu201d basis. u2022 Conduct monthly reward and recognition meeting celebrating goal and u2022 associate achievements. u2022 Promote empowerment by recognizing team members that make decisions. u2022 Develop cross-training opportunities throughout the hotel and use certificate training program as applicable. u2022 Assist operations manager/team leaders in understanding Medialla u2022 scores, developing game plans to attack need areas and expand on strengths. u2022 Ensure orientations for new team members are thorough and complete in a timely fashion. Make sure associates understands all of the Hilton benefits they are entitled. FINANCIAL u2022 Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. u2022 Comply with all corporate accounting procedures and complete bank deposits weekly. u2022 Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. u2022 Develop capital expenditure plans according to the needs of hotel and brand standards. u2022 Oversee all accounting functions, including, but not limited to, accounts u2022 payable, accounts receivable, petty cash, payroll and ordering/approval procedures. u2022 Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budgets and by approved vendors. Review with Director of Operations on site visits. OPERATIONS u2022 Network during Check-in and Check-out hours to assist sales in uncovering new business leads and promote guest satisfaction. u2022 Maintain rapport with competitor hotels, lead sources, clients, and the local u2022 community. u2022 Works with the Vice President of Sales and Director of Sales to manage all sales activities of the property and meet revenue objectives. u2022 Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas u2022 meet sanitation/ cleanliness and brand standards. u2022 Perform hands-on duties as needed to deliver guest services. u2022 Coordinate preventive maintenance and general clean program so that guest u2022 satisfaction goals are attained. u2022 Coordinate Medialla surveys and pass-downs to identify trends and making recommendations for improvements. u2022 Audit a minimum of 5 suites per day identifying displeasers and ensuring that we meet brand standards. u2022 Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week. u2022 Walk with lead maintenance engineer once a week to identify capital items, routine preventive maintenance and guest impact areas. This weekly walk is to be documented via summary in your weekly reporting to the Director of Operations. u2022 Monitor the Preventative Maintenance (PM) book and Maintenance ticket binder to ensure completion QUALIFICATIONS/REQUIREMENTS u2022 Minimum five 5 - 7 +years related Hilton Full Service, Full Service or Resort HOTEL General Manager hospitality management experience in major branded hotels preferred, Industry-wide brand considered. u2022 A Bacheloru2019s Degree in Hotel/Restaurant Management or Business (equivalent experience is acceptable) u2022 Ability to read and speak the English language and to follow/comprehend instructions, short correspondence, and memos. Ability to write TripAdvisor reviews, answer Guest surveys, emails and simple correspondence. u2022 Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. u2022 Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. u2022 The employee must be able to work at a minimum 40 hours per week at the property. Depending on business demands this individual may be asked to work additional hours and/or perform additional hours and/or perform additional job responsibilities. Salary and Benefits Included + Bonus Incentive. $80,000.00 to $120,000.00 Base Pay Depending on Hotel Tenure _This company is an equal opportunity employer._ frnch1

Created: 2026-02-05