LGBTQ+ Dating App - Safety and Compliance

Role DetailsLocation: San Pedro Sula or TegucigalpaWork Arrangement: HybridType of Support: Emails through TicketsContract Duration: Temporary - 60 daysTraining Schedule: Monday - Friday, 9:00 am - 6:00 pm | Weekends offWork Schedule: Sunday - Thursday, 12:00 pm - 9:00 pm | Friday - Saturday offExpected Start Date: February 19, 2026About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and lets build the future of customer experience together.Welcome to Crescendo. Welcome to whats next. The RoleDo you like helping others? We are looking for talented folks to join our Compliance Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As part of the team, youll have the support you need to develop and grow your career. The reason you join wont be the reason you stay.What Youll Do:Deliver exceptional, friendly, and empathetic customer support via email to users of a leading LGBTQ+ dating platformHelp uphold the platforms Community Guidelines by identifying and addressing policy violations with accuracy and sensitivityTroubleshoot customer concerns using strong reading comprehension, critical thinking, and keen attention to detailNavigate multiple tools and systems confidently across web, desktop, and mobile platformsWork both independently and as part of a collaborative team to meet individual and team goalsFlag process inconsistencies and report them to Team Leads and management for continuous improvementPartner with the Trust & Safety team to escalate sensitive or complex user issues for further review and resolutionWhat We Expect From You:Excellent English skills, both verbal and writtenExcellent problem-solving and communication skillsOrganized, accountable, and responsibleExcellent time management skills; Punctuality and adherence to schedule requiredPossess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skillsAbility to work in a fast-paced environmentSavvy with web, computer, and smartphonesPassion for creating an exceptional customer experience Eager and curious to learnCulturally, socially, and politically aware and advocate strongly for the LGBTQ+ community.What Youll Get In Return:Hybrid working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision optionsAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesBe part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2026-02-06