Customer Service Coordinator - Part Time

Responsibilities : - Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed - Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods - Answers and processes requests received through inbound calls and emails in a timely manner - Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers - Escalates all non-routine customer inquiries appropriately to solve operational issues - Serves as the primary contact for data collection, audit, and reporting of various performance metrics - Supports with root cause analysis, use of reporting tools, and Key Performance Indicators - Other projects as assigned by the supervisor

Created: 2026-02-06