MICROSOFT DYNAMICS CRM TECHNICAL LEAD (REMOTE)

Compass TechnologySalary: $130000-$140000Other Forms of Compensation: Bonus eligibleCompass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.Job Summary:This position will be supporting Sales Technology, a technical team within Compass Group, focusing on a multitude of use cases ranging from supporting new business sales, client retention, and operational needs across Compass Sectors and lines of business. This role involves leading customization,development, technicalanalysis, configuration, and support for Dynamics CRM systems, ensuringoptimalfunctionality to meet businessobjectives. You will work closely with stakeholders, developers, and end-users to design, enhance, andmaintainthe CRM environment.Responsibilities: 1.Development and CustomizationTroubleshoot and resolve complex technical issues related to CRM platforms.(Dynamics configuration as well as JavaScript, Plugins, PCF Controls, Power Automate, Power BI)Collaborate with developers to create and test custom features, workflows, and integrations.Design and implement data migration strategies between CRM and other systems.Ensure all customizations align with business requirements and technical best practices.Participate in Agile DevOps processes and ceremonies (Scrum, Planning, Retrospectives,etc)2. Requirements AnalysisGather and document business requirements for CRMfunctionalities.Translate requirements into detailed technical specifications and workflows.Collaborate with business users toidentifyopportunities for CRM process improvements.3. CRM Implementation and MaintenanceCollaborate with the teamregardingtechnical setup, configuration, and integration of CRM systems.Manage CRM system upgrades, ensuring minimal disruption to business operations.4. System IntegrationWork with architects and various technical teams to develop andmaintainintegrations between CRM software and other enterprise systems (ERP, marketing tools, Snowflake, etc.).Leverage APIs to extend CRM functionality.Monitor andoptimizesystem performance andintegrationworkflows.5. Stakeholder CollaborationLiaison between IT, business teams, and external municate technical solutions effectively to non-technical stakeholders.6. Data Management and ReportingEnsure data quality and consistency within the CRM database.Supportadvanced reports, dashboards, and visualizations to meet business needs.Implement and enforce CRM security protocols and compliance standards.Qualifications: Bachelor’s degree in Computer Science, Information Systems, or related field.5+ years of experience with CRM platforms (e.g., Microsoft Dynamics)Strongtechnicalexpertisein CRM workflows, configuration, and technical support(JavaScript, PCF Controls, Plugins)Hands-on experience with CRM integrations and APIs (REST/SOAP). Azure Functions/logic apps experience preferredProficiencyin SQL, data modeling, and reporting tools (i.e.Fabric,Power BI).Solid understanding of Agile or other software development methodologies.A solidtrack recordof the following isa must:Takes ownership of thetimelydelivery of work assigned at high quality standardsStrong troubleshooting and learning capabilitiesLikeschangeand can adapt easily to changing prioritiesDetail oriented with the ability to manage multiple tasks at onceAbility to interact with all levels of employees and all types of customers (both technical and non-technical personnel)Proactively seeks opportunities to broaden and deepen knowledge base andproficienciesWorks well as a member of a team, shares knowledge and consults with others for best solutionsPushes creative thinking beyond the boundaries of existing industry practices and client mindsetsIs able see the big picture and define success by a client satisfaction result, not best individual effortsFamiliarity with DevOps tools and CRM deployment pipelines (ADO preferred)Knowledge ofDynamicsCustomer Engagementmodule(Sales)DynamicsCRM certificationApply to Compass Group today!Click here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance pass Technology maintains a drug-free workplace.Applications are accepted on an ongoing basis.Associates at Corporate are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be p formed Remotely, click here orcopy/paste the link below for paid time off benefits information.ID:1501949Compass TechnologyMARY DICKSON

Created: 2026-02-06