Guest Experience Manager - Hotel Daphne

Guest Experience ManagerWhere the familiar meets the far out.Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and "check out." Opening winter 2025.Hotel Daphne is looking for a dedicated Guest Experience Manager to join our pre-opening team! Hotel Daphne is a new 49-room property located in the heart of the Heights neighborhood. The hotel will feature an all-day restaurant, lobby bar, and intimate event space.Your roleHotel Daphne seeks an enthusiastic Guest Experience Manager to join our team. TheGuest Experience Manager plays a central role in creating unforgettable, deeply personalized stays for our most discerning guests. This position leads and enhances the full VIP journey — from pre-arrival communication and special arrangements to in-stay experiences and post-departure follow-up. This leader partners with multiple departments across the hotel to ensure our guests receive seamless, anticipatory service that reflects Bunkhouse’s high standards.Responsibilities:Oversee all front desk operations with leadership and integrityTrain, coach, and inspire team members to exceed Hyatt service standardsDevelop short- and long-term plans to support both daily operations and long-term goalsManage scheduling, budgeting, and labor planning to meet performance targetsRespond to guest needs with a proactive, solution-driven approachFoster strong communication and collaboration with Housekeeping and other departmentsStay informed on hotel promotions, packages, and rates, and ensure your team is as wellHandle guest feedback thoughtfully and take action to ensure satisfactionBased upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.QualificationsCalm under pressure and quick to resolve issuesDemonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgroundsProgressive hotel Rooms management experience preferredService oriented style with professional presentations skillsMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom lineClear concise written and verbal communication skills in EnglishMust be proficient in Microsoft Word and ExcelMust have excellent organizational, interpersonal, and administrative skillsPhysical RequirementsAble to perform the essential functions consistent safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting quality standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standardsMust be able to sit, stand, and squat frequently.Benefits Include:Hotel Daphne is proud to be part of the Bunkhouse/Hyatt family, and our colleagues enjoy the following benefits:Free room nights, Discounted and Friends & Family Room RatesFree parkingGenerous Paid Time OffDiscounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Created: 2026-02-06