Call Center Representative

Employment Type:Full timeShift:Day ShiftDescription:Call Center Representative - Rensselaer - FT - DAYSIf you are looking for a high-volume Call Center position, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located in person at 295 Valley View Blvd Rensselaer, NY.Call Center experience highly preferred. Position Highlights:Quality of Life: Where career opportunities and quality of life convergeAdvancement: Strong orientation program, generous tuition allowance and career developmentWork/Life: Office Hours, Monday - FridayWhat you will do:The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients’ therefore; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.Responsibilities:Answer incoming calls and schedule appointments in accordance with set protocolMaintain customer satisfaction ratings based on explicit criteria set forth by the companyData entry of new patient information into computer systemAttend mandatory training sessions to stay updated on policy changesIdentify and escalate priority issuesFollow up customer calls where necessaryDocument all call information according to standard operating proceduresWhat you will need:Multiple phone line experienceStrong interpersonal and communication skillsProblem analysis and problem solvingPrevious call center experience a plusCustomer service orientedAttention to detail, multitaskingBi-lingual speaking a plus but not requiredPositive attitude and be self-motivatedHigh School Diploma or GEDAbility to lift 20 lbs.Pay Range:$17.50-$21.80Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Created: 2026-02-06