Policy Operations Service Representative

•This position is responsible for reviewing applications for insurance and supporting documentation.What You'll DoAs a PL Operations Technician, you will:Review applications for completeness and coverage to determine if they are within eligibility guidelinesReview policies for renewal considerationContact insurance agents by phone, email, and mail to request necessary informationSuggest ways to streamline procedures and processes to improve production efficiency and quality of workResearch inquiries from customers or agents, as well as generating letters corresponding policy documents as neededWhat it TakesHigh school diploma or equivalent experience requiredMinimum 6 months of clerical, auto customer service, or underwriting experience preferredVery good written and verbal communication skills to handle service needs of producers and customersRequires basic PC and Windows familiarityKnowledge of Personal Lines operations and business systems beneficialAbility to prioritize work and maintain appropriate service standardsWorking knowledge of telecommunication systems and call center softwareWhat You'll ReceiveAt Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.Meal Subsidy available for associates who report to an office.401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.Well-being and Employee Assistance programs.Sentry Foundation gift matching program to encourage charitable giving.About SentryWe take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.Get ready to own your future at Sentry. Opportunities await!Erin HaddawayTalent Acquisition SpecialistEqual Employment OpportunitySentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Created: 2026-02-06