Telecom Admin

REQUIRED SKILLS: (Need All; 8+ Years)Demonstrated telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen) (8+ years)Experience provisioning a PBX (5+ years)Telecommunications asset management and billing reconciliation (8+ years)Managing call center software, distributing/managing VoIP phone numbersOTHER SKILLS OF NOTE: (Need most; 8+ Years)Call Tracing Software8 yearsTelecommunication Infrastructure and Service Inventories5 yearsTelecommunications bill payment systems 8 yearsTelecommunications rates and billing systems 8 yearsTelecommunications systems and services 5 yearsTemplate and instructions development 5 yearsVideo Conferencing 3 yearsTelecommunication: Design and configure of ACD, VoIP, and IVR systems 5 yearsLAN 5 yearsTelecommunications8 yearsVideo Conferencing 3 yearsCustomer Service 8 yearsOral Communication8 yearsWritten Communication 8 yearsINTERVIEW PROCESS:Round 1: Zoom. Round 2: Zoom as well (in-person only if candidate is very close to Madison and can make it; hiring manager preference is local WI).Must provide three (3) business references for the interview (one must be supervisory level).DESCRIPTION OF ROLE: The Telecommunication Specialist will serve as a high-level technical support resource for VoIP phone numbers, mobile device management (MDM), and dial plans, including analysis and design of call trees/call centers for internal communications. The role manages telecommunications data and improves processes/procedures through redundancy and automation where appropriate.Requires experience in VoIP communications, telephony (configuration, testing, validation, administration, support, monitoring, maintenance) for telecom infrastructure, including process documentation and knowledge transfer. The candidate should have experience supporting daily operations in telecom billing/tracking systems and be familiar with routing protocols for VoIP, while working within WAN/LAN environments.Preferred profile includes direct experience with Cisco Unified Communications suite (e.g., Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other call center software/services) and cloud knowledge as a plus. Must be able to work independently and within a team, prioritize daily vs. project tasks, and contribute recommendations for process improvements, project planning, system implementations, and system administration. High availability / 24x7-365 support experience is preferred. On-call support is required.Equipment:Technical specifications of hardware are:Capability to plug in network (cat 5a or better) cable to the computer.Windows ComputersOperating System:Windows 10Memory:Minimum 4 GB,Preferred 8 GB+Processor (CPU):Any 32-bit or 64-bit running 2 Gigahertz (GHz) or fasterGraphics card that supports Direct3D 11 VideoInstallation of the latest VMware Horizon ClientApple Computers14, 10.15, or 11Memory:Minimum 4GB, preferred 8 GB+Processor (CPU):Any 64-bit Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2Installation of the latest VMware Horizon Client

Created: 2026-02-06