Client Care Coordinator

About Us We are a mission-driven in-home caregiving organization dedicated to helping seniors and individuals live safely, comfortably, and independently at home. Our culture is built on compassion, teamwork, flexibility, and respect—for our clients and our employees. We believe great care starts with taking care of our team. Position Overview The Client Care Coordinator serves as a vital connection between clients, families, caregivers, and internal teams. This role blends relationship-building, care coordination, and problem-solving to ensure high-quality service delivery and exceptional client experiences. The position requires approximately 50% local travel throughout Waukesha and Milwaukee counties for in-home visits, assessments, and caregiver support. Key Responsibilities Serve as the primary point of contact for assigned clients and families Conduct in-home visits to assess client needs, satisfaction, and care quality Coordinate caregiver placements, schedules, and care plans Support caregivers with onboarding, check-ins, and ongoing communication Address client or caregiver concerns promptly and professionally Collaborate with internal teams to ensure continuity of care and compliance Maintain accurate documentation and client records Proactively identify opportunities to enhance client satisfaction and retention Qualifications Experience in home care, healthcare coordination, social services, or a related field preferred Strong interpersonal, communication, and organizational skills Compassionate, client-focused mindset with strong problem-solving abilities Comfortable with frequent local travel (approximately 50%) Valid driver’s license and reliable transportation Proficient with basic technology and documentation systems

Created: 2026-02-06