User Support Specialist II (EMS Technology Support)

About the RoleThe primary purpose of the User Support Specialist II (EMS Technology Support Division) is to support the Medical Coordination Center end-user community in the effective access and use of University Hospital information resources and compliance with infrastructure and operating standards. He/she will be responsible for assisting the Manager IST with all of the technology needs, equipment and related processes for the Medical Coordination Center. He/she will also perform other assigned duties to support efficient EMS operations and represent University Hospital’s Medical Coordination Center and EMS in a positive and professional manner.What You’ll DoSupports the Medical Coordination Center’s end‑user community in accessing and using University Hospital information systems effectively.Ensures adherence to established infrastructure and operational standards.Assists the IST Manager with all technology needs, equipment, and related processes for the Medical Coordination Center.Completes additional assigned tasks to maintain efficient EMS operations.Represents the Medical Coordination Center and EMS professionally and positively on behalf of University Hospital.What You’ll BringBachelor’s degree in Information Technology, Computer Science, or a related field (equivalent experience, education, and/or training may be substituted).Three (3) years of experience in the use or support of desktop computing.Microsoft Certified System Engineer (MCSE) or Microsoft certificate courses preferred.Experience with modern EMS technologies such as:Global Positioning System Automatic Vehicle Location (AVL) software and hardwareWireless communicationsMobile Data Console/Terminal (MDC/T) operations (preferred)Knowledge of emergency telephony and Enhanced 911 interfaces based on NJ Board of Public Utilities and Office of Telecommunications requirements (preferred).Experience with modern operating systems up to and including Microsoft Windows 10 (required).Valid driver’s license with NJ driving privileges.Experience with Computer Aided Dispatch (CAD) software and troubleshooting (preferred).Current or former EMS provider certification and experience (EMT, Emergency Medical Dispatcher, or Paramedic) preferred.What We OfferMedical & Prescription Drug CoverageDental & Vision InsuranceHealth Savings Account (HSA) & Flexible Spending Account (FSA)Short- & Long-Term Disability InsurancePension PlanPet InsuranceEmployee Assistance Program (EAP)Professional DevelopmentCompensationThe expected salary range for this position is PS/28S-Min $82,013 /Max $118,046 per year in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.About UsUniversity Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.Apply TodayWe encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.

Created: 2026-02-06