Sales Analyst

The Luxury & Resorts Sales Analyst is a highly analytical, commercially minded professional who partners closely with the Luxury & Resorts leadership team to help drive sales, profitability, and commercial excellence.Blending data fluency with a strong sales mindset, this position supports leadership not only by analyzing performance, but by identifying opportunities, flagging risks early, and recommending actions that improve results. It approaches the business holistically evaluating trade-offs across categories, initiatives, inventory, experiences, and destinations to optimize total Luxury & Resorts performance rather than isolated category outcomes.Serving as a forward-looking performance and planning partner, the position leverages cruise line-provided data to anticipate shifts in guest mix, deployment, and sailing characteristics. Through structured, recurring analysis, it helps inform proactive assortment, inventory, and selling strategies that support stronger commercial outcomes and enhanced partner alignment.This position plays a critical role in driving assortment optimization, margin discipline, inventory health, test-and-learn execution, guest-centric insights, destination performance analysis, and performance reporting across Luxury & Resorts businesses.ESSENTIAL DUTIES & RESPONSIBILITIES:Business Performance & Opportunity Analysis:Analyze sales, margin, inventory, and category performance across Luxury & Resorts portfolios to identify trends, risks, and growth opportunitiesTranslate data into clear, actionable recommendations related to assortment, pricing, promotional strategy, and category mixEvaluate performance by cruise line, ship, voyage, resort, category, brand, and initiativeAnalyze the mix of business across luxury cruise and resort partners to support the introduction of categories, brands, and products that improve overall profitability, balancing guest demand for high-value offerings with margin, turn, and total business performanceEvaluate performance with an enterprise lens, considering how decisions in one category, destination, or initiative impact overall sales, margin, inventory health, and guest experience across the businessForward-Looking Performance & Planning:Gather and synthesize cruise line-provided inputs, including deployment schedules, occupancy reports, nationality and age breakdowns, dry docks, and repositioning voyagesAnalyze how guest composition, sailing characteristics, and operating variables impact sales performance, category mix, and inventory productivity, with clear insights and recommended corrective or optimization actionsConduct recurring, forward-looking analysis (quarterly) across key commercial and operating drivers, including:Sea days versus port daysOperating hoursVAT vs. non-VAT voyagesChartered voyagesSeasonality impacts Translate forward-looking insights into recommendations that inform assortment depth, inventory positioning, promotional focus, and selling strategies for upcoming sailingsHigh-Value Category Optimization:Serve as a key analytical and performance partner for high-value categories, supporting decisions around appropriate product quantities and depthPartner withMP&D (Merchandising, Planning & Distribution)and the Luxury Head of Merchandising to ensure inventory levels align with demand, ship and resort profiles, and guest behaviorAnalyze sales performance versus assortment mix to identify opportunities to refine breadth, depth, and product compositionSupport optimization of high-value categories to maximize sales performance, guest satisfaction, and overall business contributionDestination Performance & Opportunity Insights:Analyze destination-level performance across the luxury cruise portfolio, including a broad range of ports of callIdentify where destination retail and experiences are performing well and where gaps or missed opportunities existPartner with MP&D and Luxury & Resorts leadership to support data-driven decisions on destination-led assortment, product development, and experience conceptsTrack performance of destination initiatives over time to inform refinement, expansion, or exit decisionsGuest, Occupancy & Market Insights:Analyze ship and resort occupancy levels and guest nationality mix across international environmentsAssess how guest composition impacts buying behavior, preferences, and engagementProvide recommendations to tailor assortment, destination offerings, and experiences to better serve multi-national guest profiles, driving sales performance and guest satisfactionSales-Driven Insights & Activation:Support the design, tracking, and evaluation of contests, incentives, and promotional programs to drive conversion, average transaction value, and total salesMeasure promotional effectiveness and recommend refinements based on performance dataApply a sales-floor mindset to analytics, connecting data to guest behavior and frontline executionMargin Stewardship & Profitability Oversight:Monitor actual vs. budgeted margins across Luxury & Resorts categoriesIdentify margin risks and opportunities and partner withMP&D, Finance, and Operations to course-correctSupport pricing, cost, and vendor-term analysis to protect and enhance profitabilityInventory Health, Turns & Availability:Maintain primary visibility into inventory aging, turns, and sell-through across all categoriesPartner withMP&D, Finance, and Luxury & Resorts leadership to develop strategies for sell-down, rebalancing, transfer, return, or exit of aged inventoryServe as the primary liaison for Out-of-Stock risks, ensuring timely replenishment to protect sales and optimize availabilityOperational Efficiency & Execution OptimizationIdentify inefficiencies impacting sales, margin, or inventory productivity and recommend data-driven solutionsPartner cross-functionally withMP&D, Finance, Sales, and operational stakeholders to improve replenishment accuracy, inventory flow, and execution consistencySupport continuous improvement initiatives across Luxury & ResortsTest, KPI & Performance Framework Development:Help define success criteria, test KPIs, and performance parameters for new brands, assortments, promotions, destination initiatives, experiences, and other programsEvaluate projected and actual ROI for new initiatives and tests to inform go / grow / refine decisionsTrack performance and ensure learnings are captured and applied to future launchesPartner Reporting & Business ReviewsSupport the analysis, preparation, and presentation of performance insights for quarterly and annual business reviews with luxury cruise and resort partnersContribute to category, destination, experience, and initiative-level reporting across all areas of the businessServe as the primary data point of contact for partners on business performance, ensuring accuracy, consistency, and clarity of insightsEnsure partner-facing materials align with internal performance assessments and agreed KPIsLeadership & Cross-Functional Partnership:Act as a trusted analytical partner to the Luxury & Resorts leadership teamPrepare concise, executive-ready insights and performance summariesCollaborate closely withMP&D, Finance, Sales, and operational stakeholders to ensure alignment from planning through executionAdvise Luxury & Resorts leadership through data-driven insights and recommendations to support efficient, profitable, and sustainable business growthQUALIFICATIONS:Education and Experience:Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field2-5 years of experience in analytics, merchandising, planning, finance, or sales-support rolesStrong Excel and analytical skills; experience with reporting and dashboards a plusExperience translating data into actionable business insightsRetail, luxury, hospitality, travel, or international consumer business experience preferredKey Competencies:Customer ServiceRelationship ManagementBusiness AcumenDrive for ResultsSelf-DevelopmentCourageProblem SolvingCommunicating EffectivelyTeamwork and CollaborationOther:Position Type/Expected Hours of WorkSome flexibility in hours is permitted, employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday - Friday and must work 30 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.Physical Demands:Office environment with frequent sitting, walking and standing, occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand and finger coordination enabling use of office machinery. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Oral and auditory enabling interpersonal communication as well as communication automated devise such as the telephone.At Starboard Group and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Group and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.

Created: 2026-02-06