Orthodontic Operations Assistant

The Smile Lodge is seeking an Orthodontic Operations Assistant to join our dedicated team of professionals! Our practice is renowned for delivering exceptional orthodontic care to the community, utilizing state-of-the-art technology and innovative techniques. The ideal candidate represents the Smile Lodge as its “face” and “voice.' Provides phone, administrative, and data entry support, including insurance verification. Directs patients, visitors, and callers to appropriate parties and has an in-depth knowledge of operations to support incoming requests. Has a strong attention to detail and follows tasks through to completion.If this sounds like you, submit your application today!Compensation: $20-25 per hour, based on experienceScheduleFull-timeMonday through ThursdaysFriday shifts may be added in the future based on business needsBenefitsMedical, dental, vision, and life insurancePTO and paid holidays401(k) optionsResponsibilitesAnswers phone calls in an exciting and welcoming manner, leaving callers feeling valued. Utilizing scripts provided to ensure consistency throughout The Smile LodgeEnsures phone calls are answered in a timely manner, eliminating the need for them to roll over to voicemail. Meeting the target of 90 calls in each 10-hour shiftAppropriately schedules patients for upcoming appointments following all scheduling guidelines, including insurance frequency, patient due dates, and open dental templatesExcellent written and verbal communication, using email templates, quick paste notes, and auto notes to document and follow through on each caller's needCompletes daily tasks assigned on the OA Task List for each workstationGreets patients and legal guardians in an exciting and welcoming manner.Verifies contact and insurance information is accurate when checking in appointmentsCollects out-of-pocket payments and/or sets up appropriate payment plans when necessaryDirects patients to the proper waiting roomCompletes necessary notes and documentation as needed Accurately checks out patient Appointments, including creating a claim, reviewing future appointment needs, reviewing treatment and out-of-pocket costs, completing notes, and any documentation requiredConsistently and accurately collects patient responsibility portions of visits when appropriate“Check me’s” appointments checked out by another teammate, verifying the checkout process is complete and accurateNon-Essential TasksEnsure workstation is clean and stocked with appropriate suppliesEmbodies the standards of The Smile Lodge (Is a great teammate, is great at their job, delivers a great patient experience, and shows up)Projects as assigned by OATls / Director of OperationsQualificationsPrior hands-on Orthodontic operations assisting experience is highly preferredWilling to travel between our Clifton Park and East Greenbush locations on occasionINDHRSP01

Created: 2026-02-06