Business Systems Administrator

Knowledge Business Services (KBS) is a leading multidisciplinary organization supporting software, professional services, and technology solutions across regulated government and commercial markets. KBS provides shared services and governance for multiple operating entities, including Knowledge Services, RAMPquest, RAMPxchange, dotStaff, and other mission-focused business units.KBS is seeking a Business Systems Administrator to support the administration, configuration, and ongoing optimization of key enterprise business applications across the organization. This role sits within the Information Technology shared services team and is responsible for ensuring critical business systems are secure, reliable, well-integrated, and aligned to operational needs.The Business Systems Administrator will serve as the primary technical owner for platforms such as HubSpot, Microsoft Dynamics 365 Business Central, ADP, iCIMS, and other business process software supporting finance, HR, recruiting, sales, and corporate operations.Enterprise Application AdministrationAdminister, configure, and support core enterprise business platforms, including:HubSpot (CRM and marketing automation)Microsoft Dynamics 365 Business Central (ERP/finance)ADP (HRIS and payroll systems)iCIMS (applicant tracking and talent acquisition)Additional SaaS tools supporting corporate operationsManage system configuration, workflows, user roles, permissions, and security settingsMaintain platform health, performance, and reliability across business unitsBusiness Process Enablement & OptimizationPartner with HR, Finance, Recruiting, Sales, and other stakeholders to translate business requirements into system configurationsIdentify opportunities to improve workflows, automation, reporting, and user experienceSupport process standardization across KBS shared services and operating entitiesIntegration & Data ManagementCoordinate integrations between enterprise platforms and internal systemsSupport data integrity, system-to-system synchronization, and reporting consistencyAssist with troubleshooting integration issues and vendor-supported enhancementsUser Support, Training, and GovernanceProvide Tier 2/3 support for enterprise application issues and escalationsDevelop and maintain system documentation, configuration standards, and operating proceduresTrain business users and administrators on platform functionality and best practicesSupport access governance, role-based controls, and audit readiness for enterprise systemsVendor and Change ManagementServe as a primary liaison with software vendors for support, troubleshooting, and roadmap planningCoordinate upgrades, releases, and change management activitiesParticipate in testing and validation of new features, modules, and enhancementsSecurity and Compliance SupportEnsure enterprise applications align with corporate security policies and compliance expectationsSupport IT and Information Security teams in maintaining secure configurations and appropriate access controlsAssist with audit requests, control validation, and risk mitigation activities related to business systems3+ years of experience administering enterprise business systems or SaaS platformsHands-on experience configuring and supporting one or more of the following: HubSpot, Business Central, ADP, iCIMS, or similar platformsStrong understanding of business workflows across HR, Finance, Recruiting, and Sales operationsExperience managing user access, roles, permissions, and system governanceAbility to troubleshoot application issues and coordinate resolution across IT, business teams, and vendorsStrong documentation and communication skillsPreferred QualificationsExperience supporting enterprise integrations (APIs, middleware, data connectors)Familiarity with IT service management practices (change control, incident management)Experience in a multi-entity or shared services corporate environmentKnowledge of compliance-driven environments or regulated industriesKnowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success.At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:Medical coverage, including employer match program for Health Savings Accounts (HSAs)Generous 401k retirement plan with employer matchDependent Care Flexible Spending Account (DCFSA)Employee Assistance Program (EAP) with unlimited usage and visits and wellness programDental and Vision insuranceCompany-sponsored life insurance, with options foradditionalcoverageShort- and Long-Term Disability (STD and LTD) benefitsPet insuranceMaternity, Paternity, and Military benefitsBaby on Board programPaid Time Off packageCompany Anniversary Bonus programProfessional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and moreA+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and moreKnowledge Services,establishedin 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employeeslocatedin offices throughout North America.Founded by Julie Bielawski, CEO ofGuidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services.We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.As such, Knowledge Services is committed to providing opportunities for growth - in our company, in each Team Member and in our relationships.We believe titles do not define a person but provide a frameworktoeach person’s endless potential.Our focus on improving our team,productand processes drive us every day.We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Veterans, military families, and people with disabilities are encouraged to apply.Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request andarrange foraccommodations.Please contact the Human Resources Team 317-806-0014.INDCORPISDKO

Created: 2026-02-06