Facilities Account Manager

The facilities account manager will be the single point of contact on ABMu2019s behalf responsible for the delivery of quality facility management services. Address: 700 Newport Center Drive., Newport Beach, CA Hours: Monday to Friday 8AM-4:30PM Type of work: On-site Compensation : $100K -$110k/year The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicantu2019s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. Benefits: _ABM offers a comprehensive benefits package. For information about ABMu2019s benefits, visit_ Recruiting Flyer - Staff & Mgmt (Flyer - Staff & Mgmt.pdf) Responsibilities + _ACCOUNT MANAGMENT_ + u00b7 Oversees integrated facility services which include managing, maintenance, custodial services and contracted service contracts. + u00b7 Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter-departmental concerns are addressed and resolved for ABM covered service activities. + u00b7 Conduct monthly janitorial and landscaping walks with client and account supervisor. + u00b7 Following walkthroughs, send to CMMS manager to create work order tickets, escalate and oversee completion in a timely manner. + u00b7 Responsible for the planning, implementation, coordination, and supervision of all tasks and activities for ABM covered building systems specific to operations and maintenance within the portfolio completed by ABM technicians. + u00b7 Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented for ABM covered systems. + u00b7 Assists in the negotiation of major service contracts related to ABMu2019s scope of services and works with ABM management team to prepare annual escalations as well as changes in scope to present to the client team. + u00b7 Develops and executes a strategic plan to oversee the management of key functions within Facilities Management. + u00b7 Maintains an efficient and productive organization utilizing leadership skills; reviews and evaluates the performance of ABM personnel on the account; provides guidance and training as required and recognition when warranted. + u00b7 Complies with customer and ABM corporate policies, communicates to subordinates and ensures subordinate compliance. + u00b7 Evaluates improvements, suggestions, proposals, and project requirements; determines their feasibility and economic worth. + u00b7 Develops and negotiates minor construction projects as assigned. + u00b7 Assist in the building of Facility Capital planning budget. + u00b7 Backup for CMMS Manager as needed. + Create site budget + _FINANCIAL_ + u00b7 Oversee the monthly billing and invoicing process to ensure the invoices are submitted to the client in a timely manner. + u00b7 Assist the local branches and billing team by checking invoices prepared to ensure alignment with the client requirements, accuracy and attach all required back-up. Upload invoices into clientu2019s payables system (Coupa). + u00b7 Track and proactively monitor financial spend on the account then align with issued purchase orders. In the event the spend exceeds the allotted purchase order obtain necessary approvals to increase existing purchase orders or obtain new. + u00b7 Create site operational budget and provide recommendations to client. + _QUALITY ASSURANCE_ + u00b7 Schedule quarterly business review (QBR) meetings with the clientu2019s key stakeholders and prepare documentation for ABM management team to review prior to meeting. + u00b7 Participate in QBR meetings with a lead role in the discussion of general performance as it relates to the contract scope of work, timely completion of work orders, employee performance, process reviews, benchmarking reviews, etc.; to resolve issues and ensure alignment of overall business objectives. + u00b7 Develop a routine schedule for monthly internal calls with the operators in the local branches who are responsible for the various sites. Review any issues, concern and identify successes to report in QBR. + u00b7 Work with the operations teams to provide one opportunity for improvement each quarter which may consist of but is not limited to the following: process improvement, procedural update, staffing recommendation, training opportunity, product selection, maintenance enhancement, supplier synergy, etc. + u00b7 Identify critical services that will be required, and potential consequences should these services not be carried out in accordance with contract scope. Contract scope of work shall also include a contingency plan for each of the critical services in the event they cannot be achieved. + u00b7 Provides regular monthly written status reports to customer and ABM management. + u00b7 Presents status and/or performance reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc. + u00b7 Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services. Minimum Requirements + 1. Bacheloru2019s degree in related curriculum, or equivalent combination of education and experience. + 2. knowledge of crafts within Facility Operations to include electrical, plumbing, painting, and carpentry preferred + 3. Strong knowledge of maintenance management principles and concepts including work standards and methods, facilities planning, economic analysis, production flow, material handling, and project management. + 4. A minimum of five (5) years Facility Operations experience including a minimum of three (3) years of leadership/supervisory experience. Preferred Skills + _COMPUTER SKILLS_ + Strong knowledge of PC operations and software applications. (Word, Excel, Coupa, Avetta, Microsoft Dynamics AX, etc.) + Ability to operate within a Computerized Maintenance Management System (ServiceNow)

Created: 2026-02-06