Medical Office Rep

Job Summary and Responsibilities As our Medical Office Professional, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations. Every day, you will serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information. To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount. + PROVIDES EXCELLENT CUSTOMER SERVICE: 1. Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools. 2. Consistently makes eye contact and smiles. 3. Demonstrates active listening with positive can do attitude. 4. Consistently respectful, concerned, and shows empathy. 5. Uses scripted greeting.

Created: 2026-02-06