WORKPLACE SERVICES MANAGER

Rapport Salary: $65,000/Yr-$80,000/Yr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youu2019ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: itu2019s a meaningful career. Job Summary The Hospitality Service Manager manages both individual and group workflows to consistently meet service goals and guest expectations. Additionally, they oversee space optimization and ensure the timely delivery of all onsite meetings and event requirements. Drive operational excellence through transparent daily reporting and a strong partnership with the client's management team. Act as a versatile resource by contributing to broader client goals and initiatives. This role is expected to be on-site five days a week. REQUIREMENT: Core Functions u2013 Hospitality Service Manager u2022Serve as the main point of contact for all guests, employees, and administrative staff. u2022Manage and develop relationships with all the key business owners within the workplace and ensure operations are aligned with corporate guidelines. u2022Develop and assist with a collaborative environment amongst employees through events and personal introductions. u2022Previously, managed a team and served as a leader on the team. u2022Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings, guest registration, and space management usage. u2022Maintain daily communication with office operations to ensure alignment and consistent service delivery. Support the client by assisting with special projects and other key initiatives as needed. u2022Effectively solve space or amenities related issues to ensure an elevated user experience. Job Description u2013 Hospitality Service Manager u2013 Rapport USA u2022Manage the email distribution list, and ensure all queries are responded in a timely manner, escalating all service-related matters to the onsite client. u2022Guide and coach all Rapport ambassadors to deliver memorable guest experience. u2022Worked with EMS and other property management systems. u2022Observe floor operations, user behaviors, and suggest strategic changes to continue enhancing the experience on the floor. RESPONSIBLITIES: u2022Lead a team and assist will all HR functions, support payroll, and associate development plans. u2022Coordinate resources to ensure all service areas are appropriately staffed. u2022Proactive, timely, and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions u2022Ensure space optimization practices, tools, and processes are updated and operating accurately; conduct quality assurance checks u2022Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.) u2022Assist with any workplace request including facilities tickets and workplace needs. u2022Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards. u2022Tier 1 AV support for any meeting needs. u2022Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks. u2022Subject matter expert on EMS and other Property Management Tools with administrator responsibilities. u2022Act as the primary escalation point for service breakdowns and customer feedback, resolving issues with thorough follow-through. Proactively engage leadership when necessary to address complex challenges. u2022Perform administrative tasks and provide guidance to team in completion. u2022Oversee and assist with integration of new team members. u2022Facilitate/support offsite events as appropriate. u2022May serve as point of contact for external vendors/service providers. Apply to Rapport today _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Req ID: 1504239 Rapport a specialized division of FLIK Hospitality Group

Created: 2026-02-06