Sr Analyst - Inflight Analytics & Reporting

What Will You Be Doing?The Senior Analyst, Inflight Analytics and Reporting is a key agent in monitoring and analyzing Inflight performance, dependability, and operations data to make recommendations that improve the business. This role will also serve as a subject matter expert for all Inflight Experience workforce functions—including planning, forecasting, and real-time monitoring of performance metrics and results. The Senior Analyst will leverage advanced analytics, automation, and AI-enabled tools to drive operational efficiency, reduce manual touchpoints, and enhance the quality of insights delivered across the organization. You will see the direct impact of your work and thrive in an environment where innovative ideas, new technologies, and optimization strategies are encouraged.Essential FunctionsAnalytics Analyze and evaluate all Inflight Experience forms and data to measure impact on customer experience and drive creation of key performance indicators (KPIs).Compile and publish various regular reports to illustrate issues and trends to senior leadership.Report findings and trends to leadership in clear, actionable formats.Develop, implement, and automate procedural analytics to strengthen Inflight Experience performance.Recommend changes to policies, procedures, and performance processes to optimize customer Inflight experience.Prepare, automate, and distribute weekly reports and dashboards; analyze for trends and anomalies.Use AI/ML techniques to conduct scenario analysis and identify optimal strategies under uncertainty.Summarize data, run statistical models, and translate insights into operational recommendations.Monitor daily real-time activities including headstart/operations performance, Flight Attendant dependability, catering operations, and onboard retail sales.Conduct real-time monitoring of service levels and incoming workloads using automated and AI-driven alerting tools to positively influence performance metrics.Develop intraday reporting, including automated triggers and notifications.Automate delivery of daily, weekly, monthly, and quarterly forecasts using AI forecasting models.Maintain and enhance statistical models to predict Flight Attendant performance, dependability behaviors, and operational outcomes.Review forecasting accuracy and collaborate with Inflight Experience staff to reduce variation and improve scheduling effectiveness.Create meaningful interpretation of data using advanced analytics, automation, and industry knowledge to support decision-making.Build and maintain strong working relationships with Inflight Experience leaders and staff across teams and sites.Collaborate across departments to identify opportunities for AI-enabled process enhancements and develop actionable analytics solutions that streamline Inflight processes.Recommendation Implementation Travel to Inflight Experience bases for roundtables with operations staff and Flight Attendants to understand issues firsthand and partner with local leadership on performance and recognition tracking improvements.Audit, monitor, and refine progress toward performance goals and strategies.Develop and maintain relationships with Inflight Services teams at other carriers to exchange data and explore emerging automation and AI best plete and coordinate ad hoc analysis and AI-assisted modeling for team initiatives and projects.Identify opportunities to automate department functions, reporting, workflows, and distribution methods.Develop automated and AI-powered data notification tools to alert operations of potential on-time departure risks, staffing gaps, and schedule integrity issues.Analyze operational problems using both traditional and AI-driven analytical techniques to define improvement opportunities.Perform root cause analysis using advanced analytics and machine learning classification tools.Prepare recommendations and reports using data visualization, AI insights, and statistical analysis to drive high-impact process improvements.Exercise independent judgment and discretion in matters of significance.Assist in developing automated frameworks and predictive tools for Business Continuity planning.Other FunctionsProvide assistance to Inflight Experience leadership on a case by case basisProvide analytical support for special projectsPerform other duties as assigned based on business needQualificationsBachelors degree in Statistics, Mathematics, Business or related field; combination of relevant education and work experience considered in lieu of degreeMinimum 4 years of experience in a customer service, operations or comparable environment plus 2 years demonstrated success in workforce management3+ years of analytical experience requiredExperience in analyzing and reporting on customer or performance management data preferredExperience with macros, and other software used for data mining and analysisExperience in advanced trend analysis, data mining and ability to interpret data to provide recommendations to drive key business decisions required.Structured training in statistical analysis techniques preferredInflight Experience or outsourcing experience a plusApp developmentKnowledge, Skills and AbilitiesMust be able to independently identify a problem area and sift through multiple data sourcesExperience with Power BI or Tableau requiredAdvanced proficiency in Excel requiredProven ability to independently perform quantitative analysis and develop applicationsHigh degree of PC skills (MS Office applications, database tools, etc.)Entrepreneurial attitude, able to take ownership and deliver resultsStrong presentation skills; ability to present information to and collaborate with all levels of leadershipStrong analytical skills, communications and interpersonal skillsAbility to work under general direction with latitude in planning workload to accomplish objectivesStrong organizational skills and the ability to keep track of and manage several projects at onceStrong work ethic; delivers results in ambiguous, time-pressured situationsAbility to handle confidential materialAbility to structure logical analytical approaches and to apply a range of quantitative techniques to solve business problems in an efficient, timely mannerAbility to independently prioritize analyses in a fast-paced, dynamic environmentCompetent in interpersonal communications, collaboration, critical-thinking and problem solvingAttention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverablesPossess strong communication ability with individuals at all levels of an organization; interact with other Frontier departments to effectively implement company initiativesEquipment OperatedStandard office equipment, including PC, copier, fax machine, printerWork EnvironmentTypical office environment, adequately heated and cooledPhysical EffortGenerally, not required.Supervision ReceivedGeneral Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.Positions SupervisedNoneRange: $72,000 - $96,331 - please note, this role will close no later than 2/14/2026.Workplace PoliciesDisclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Created: 2026-02-06